Vivantio Shines Bright in Summer 2023: An Unprecedented 14 G2 Review Badges!
This summer, Vivantio sets the bar even higher, garnering a remarkable 14 G2 Crowd customer review badges, eclipsing our previous record of 12 badges during the Spring of 2023. As a trusted provider of service management software, Vivantio continues to show relentless dedication in optimizing customer service experiences.
These awards underline Vivantio’s unwavering performance in multiple facets of service management software, enhancing our reputation for ensuring customer satisfaction. It also attests to our ongoing commitment to provide an intuitive, feature-rich system adaptable to the complexities of each business, coupled with our renowned customer support.
“Simple to use, top-class customer support”
– G2 Verified User, Investment Management
Recent reviews highlight Vivantio’s adaptability, with users appreciating the platform’s configurability from complex to simple based on needs. One G2 Verified User from the investment management sector quoted, “Simple to use, top-class customer support”.
With over 270 customer reviews and an average rating of 4.3 out of 5 stars, Vivantio’s dedication to delivering the utmost value by enhancing service operations, boosting productivity, and hastening response times remains clear.
For a deeper insight into why Vivantio remains a top choice for many, consider booking a personalized demo with us.
See below for a full listing and description of our Summer 2023 Customer Review Badges:
- High Performer Enterprise (Enterprise Europe Help Desk)
Products in the High Performer quadrant in the Enterprise Europe Regional Grid® Report have high customer Satisfaction scores and low Market Presence scores compared to the rest of the category - Easiest Setup Enterprise (Enterprise IT Service Management (ITSM) Tools)
The Easiest Setup product in the Implementation Index earned the highest Ease of Setup rating in its category - High Performer (Europe Service Desk, United Kingdom Service Desk, United Kingdom Help Desk, Europe IT Service Management (ITSM) Tools, Asia Pacific Service Desk, Europe Help Desk)
Products in the High Performer quadrant in the Europe Regional Grid® Report have high customer Satisfaction scores and low Market Presence scores compared to the rest of the category - Best Meets Requirements Enterprise (Enterprise IT Service Management (ITSM) Tools, Enterprise Service Desk)
The Best Meets Requirements product in the Usability Index earned the highest Meets Requirements rating in its category - Easiest To Use Enterprise (Enterprise IT Service Management (ITSM) Tools)
The Easiest to Use product in the Usability Index earned the highest Ease of Use rating in its category - High Performer Mid-Market (Mid-Market United Kingdom Customer Self-Service, Mid-Market Europe IT Service Management (ITSM) Tools)
Products in the High Performer quadrant in the Mid-Market United Kingdom Regional Grid® Report have high customer Satisfaction scores and low Market Presence scores compared to the rest of the category - Best Support Small-Business (Small-Business IT Service Management (ITSM) Tools)
The Highest Quality of Support product in the Relationship Index earned the highest Quality of Support rating in its category - Best Support Small-Business (Small-Business IT Service Management (ITSM) Tools)
The Highest Quality of Support product in the Relationship Index earned the highest Quality of Support rating in its category - Easiest To Do Business With Enterprise (Enterprise Customer Self-Service)
The Easiest Doing Business With product in the Relationship Index earned the highest Ease of Doing Business With rating in its category - High Performer Mid-Market (Mid-Market Service Desk, Mid-Market IT Service Management (ITSM) Tools)
Products in the High Performer quadrant in the Mid-Market Grid® Report have high customer Satisfaction scores and low Market Presence scores compared to the rest of the category - Highest User Adoption Small-Business (Small-Business IT Service Management (ITSM) Tools)
The Highest User Adoption product in the Implementation Index earned the highest User Adoption rating in its category - Momentum Leader (Service Desk)
Products in the Leader tier in the Momentum Grid® rank in the top 25% of their category’s products by their users - High Performer Enterprise (Enterprise Service Desk, Enterprise IT Service Management (ITSM) Tools, Enterprise Help Desk, Enterprise Customer Self-Service)
Products in the High Performer quadrant in the Enterprise Grid® Report have high customer Satisfaction scores and low Market Presence scores compared to the rest of the category - High Performer (Service Desk, IT Service Management (ITSM) Tools, Help Desk)
Products in the High Performer quadrant in the Grid® Report have high customer Satisfaction scores and low Market Presence scores compared to the rest of the category
About Vivantio
Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the power of enterprise-level software with the flexibility of a cloud-based solution, Vivantio is the only unified service management solution that empowers teams through rapid configurability enabling effortless operations and elevating the customer experience for future-ready businesses.
Vivantio leverages proven approaches and frameworks (ITIL V4) with a unified service management platform empowering companies to take charge and reduce operational costs, improve response times, meet performance objectives, and elevate the customer experience.
About G2
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