Elevating Trust and Security in B2B SaaS with Vivantio’s SOC 2 Compliance

Secure Service Management: Vivantio’s Commitment to Excellence 

In an era where data security is paramount, Vivantio, a leading B2B SaaS Service Management Platform, proudly announces the successful completion of its SOC 2® assessment. This achievement underlines our unwavering commitment to providing secure and reliable service management solutions to our customers. 

Understanding SOC 2 Compliance 

SOC 2 compliance, governed by the American Institute of Certified Public Accountants (AICPA), is a testament to an organization’s ability to manage and protect data. It evaluates the effectiveness of internal controls in five key areas: Security, Availability, Processing Integrity, Confidentiality, and Privacy. This comprehensive assessment ensures that service providers like Vivantio adhere to the highest standards of data protection and operational reliability. 

The Significance of SOC 2 for Vivantio and Its Customers 

  • Enhanced Data Security: By fulfilling the stringent criteria of the SOC 2 framework, Vivantio assures its customers of the utmost data protection, thereby reinforcing trust. 
  • Competitive Advantage: In a landscape where data security is a prerequisite, Vivantio’s SOC 2 compliance sets it apart as a trustworthy and reliable service management platform. 
  • Customer Confidence: This compliance serves as a guarantee to our clients that their sensitive information is managed with the highest security standards, fostering long-term business relationships. 
  • Operational Excellence: The process of obtaining the SOC 2 report involves rigorous audits and reviews, ensuring that Vivantio’s operational practices are not just compliant but are also best-in-class. 

Acknowledging A-LIGN as Our Auditor 

In achieving our SOC 2 compliance, a special acknowledgment goes to A-LIGN, our independent CPA firm and auditor. Their expertise and diligence were crucial in guiding Vivantio through the rigorous SOC 2 assessment process. A-LIGN’s role as an independent and trusted third-party assessor underscores our commitment to upholding the highest standards of security and operational excellence. 

The SOC 2 Journey: A Testament to Vivantio’s Security Ethos 

The journey to SOC 2 compliance is meticulous and challenging. It involves in-depth scoping, audit planning, testing, and review of evidence, culminating in a comprehensive final report. This process underpins Vivantio’s dedication to operational excellence and its proactive approach to risk management and data protection. 

The Vivantio Advantage in Service Management 

Vivantio stands at the forefront of service management solutions, offering unparalleled security and reliability. With our SOC 2 compliance, we assure our clients that every aspect of our service management platform is crafted with security and integrity at its core. 

Conclusion: A Vivantio Pledge of Reliability and Trust 

In conclusion, Vivantio’s successful completion of the SOC 2 assessment is more than a compliance achievement; it is a declaration of our commitment to upholding the highest standards of data security and operational reliability in our service management solutions. As we continue to evolve and grow, our focus remains steadfast on ensuring that our clients’ data is secure, and their trust in us is well-placed.

“We’ve always prioritized the security of our clients’ data. Completing the SOC 2 report is a testament to our unwavering commitment to this cause,” Simon Green, Head of Information Security. 

For more detailed insights into Vivantio’s security policies and how our SOC 2 compliance benefits your business, contact us or read more about how Vivantio values security. 

Vivantio, leading the way in secure service management solutions.

About A-LIGN:

A-LIGN is the only end-to-end cybersecurity compliance solutions provider with readiness to report compliance automation software paired with professional audit services, trusted by more than 4,000 global organizations to help mitigate cybersecurity risks. A-LIGN uniquely delivers a single-provider holistic approach as a licensed CPA firm to SOC 1 and SOC 2 Audit services, accredited ISO 27001, ISO 27701 and ISO 22301 Certification Body, HITRUST CSF Assessor firm, accredited FedRAMP 3PAO, authorized CMMC C3PAO, PCI Qualified Security Assessor Company, and PCI SSC registered Secure Software Assessor Company. Working with growing businesses to global enterprises, A-LIGN’s experts and its compliance automation platform, A-SCEND, are transforming the compliance experience. For more information, visit www.A-LIGN.com.

Share This Story!

Vivantio's soc 2 achievement
By Categories: BlogTags: 3.2 min read
cover for the B2B customer service optimization guide , which includes actionable insights, customer service management platforms, and benefits of customer satisfaction enhancement.

FREE GUIDE

Get the roadmap that puts your customer service at the center of your company’s business strategy.