Centralize Service Ops with Our ESM Platform

Optimize service delivery and provide all your service teams with the tools to collaborate, escalate and solve problems faster, with a cross-functional, company-wide, service platform.

Vivantio is a leader in HR Case Management on G2

Vivantio is a leader in Enterprise Service Desk on G2

Vivantio is a leader in HR Service Delivery on G2

Vivantio is a leader in Mid-Market IT Asset Management on G2

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Meet Vivantio: Powerful, Configurable Service Management Software

The world’s fastest growing companies rely on Vivantio to improve service delivery

Enterprise Service Management

Deliver Service Together

Utilizing a single platform for your entire organization to manage service requests improves efficiency by enabling your service teams to collaborate and solve problems faster

Core ITSM / ITL functionality

Configure multiple Incident, Problem, Change and Service Request record types for different services teams. Or unique bespoke record types that map to your business processes

Empower Multiple Teams

Configure roles, process permissions and multiple record types to unique teams and business units.

Secure Data

Configure data permissions to lock down data to resolver teams whilst giving allow management 360 degree view or service operations

Cross Department Workflows

Workflows, tickets and requests can flow through multiple teams and departments supporting processes such as on-boarding of staff

Service Level Management

Multiple SLAs per ticket type with defined milestones such as response, diagnose and fix. Escalation and routing rules mean you’ll never miss a deadline

Reports & Analytics

Track performance by team, or across the entire organization for continued development of service efficiency and service improvement

Enterprise Service Management

Empower all Service Teams to Collaborate

Requests for service can be managed more effectively when all service teams are working in harmony.

Pricing & Accelerated ROI: Vivantio Streamlined Service Management Solutions

Multiple Ticket Types

No restrictions on ticket types. From Incident, Problem, Change and Service Requests, to your own.

Service Catalog

Develop a service catalog so that request for service from anyone within the organization can be sent to any service team

Service Level Management

Configure SLAs to organize, track and solve requests within time.

Knowledge Management

Centralize and categorize all your documents, training, guides, videos and more.

Asset & CMDB

Combine all assets and configuration information into one centralized location.

Digital Self Service

Design and build custom self-service portals so employees can easily get help when they need it.

Enterprise Service Management

Boost Company Performance

Streamline all service operations to increase productivity and accelerate response times.

Workflows & Approvals

Utilize workflows, service requests, tasks and change management across the organization to send change approvals to managers

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Automation

Create seamless automations with our simple drag and drop workflow manager for cross company collaboration

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Centralize Requests

All employees have a single place to request help with tailored experiences specific to the type of request being made

Email to Ticket

Process emails into tickets and use workflows to assign them to the right team quickly and seamlessly.

Analytics & Reporting

Continually improve service based on real data, right across the business

Integrations

Connects seamlessly to other business solutions.

Enterprise Service Management

Elevate Customer Service

Your service operation isn’t one-size-fits all, so your enterprise service management solution shouldn’t be either

Exceed Service Expectations

Reduce resolution times by ensuring that requests are directed to the right team automatically.

By combining powerful self service interface with business rules, capture specific information that can help route issues and capture information that removes the need for triage.

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Automate IT Workflows

Through digital transformation and working from home, the demand on the IT team has never been greater than today.

IT Automation lets you do more with less. By automating repeatable processes, you can reduce your teams workload. Using workflow, escalation and powerful business rules you can reduce the number of touchpoints in ticket resolution. Happier teams and happier customers.

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Integrate Across Platforms

Unify all your technology critical applications from asset discovery, event management, license management to DevOps. By centralizing your entire IT infrastructure you create a holistic view of your entire support services across your organization.

Combine this with HR, Facilities, Finance and other line of business applications to simplify the customer experience for things like onboarding or service requests.

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See why thousands of service technicians trust Vivantio

Book a 1-to-1 session with a Vivantio solution consultant for a personalized demo, and learn how your organization can elevate the customer experience.

Vivantio is a leader in Enterprise Customer Self-Service on G2

Vivantio is a leader in Enterprise HR Case Management on G2

Vivantio is a leader in Enterprise IT Service Management (ITSM) Tools on G2