PCMAG: “An ITIL heavyweight, great for enterprise-sized service desks”
For all teams looking to take their customer service to the next level
Create a Seamless Customer Journey
Route customers through digital self service to reduce costs, expedite resolution times and improve customer experience.
Reduce Agent Workload
Leverage workflow and automation to streamline operations to increase agent productivity and accelerate response times.
Migrate With Ease
Switching has never been easier. Our highly configurable platform can be up and running in days, not weeks.
For IT, Customer Service and Beyond
Centralized, scalable platform for multiple service teams and departments
Deploy across all service teams with roles, process permissions and multiple record types.
Manage KPIs and Scorecards across all service functions within your business.
Collaborate across multiple service teams using tasks and workflows to streamline process.
Improve the Customer Experience
Lean on best practice frameworks and service management capabilities to do more, with less.
Break away from a single ticket type and adopt service management best practice – from Incident, Problem, Change and Service Requests, to your own.
Design and build customer facing self-service portals so your customers can easily get help when they need it.
Use service levels and stay on top of workload across all your service teams.
Accelerate Time to Value
Our powerful, yet simple and intuitive configuration keeps you and your team in control.
Scale with confidence and enable the features you need, when you need them.
Switching has never been easier with our easy, rapid deployment. Be up and running in days.
Manage and maintain your own configuration – no need for significant use of solutions consultants and no need to be a developer.
starstarstarstarstarFor Service Efficiency
“I use Vivantio extensively for Change Management. Vivantio simplifies the workflow by assigning relevant tasks to appropriate teams and makes communication between our departments and our end customers efficient.”
Network and Security Engineer, Equinix EMEA
starstarstarstarstarFor Ease of Use
“After testing the product first-hand and now implementing it across our organisation, I can firmly say that we made the right decision choosing Vivantio. The product itself is easy to use for my employees and customers alike.”
Support Analyst Team Lead, Portal Partnership
“It’s great, it’s flexible, and it’s highly configurable. I recommend the Vivantio platform to other businesses, as this system is much further ahead than some of the other ITSM solutions I’ve used.”
Senior Service Delivery Analyst, Ricardo Design