Customer Self-Service Portal

Self-service offers customers multiple ways to interact with your service teams, in a way that works for them

Self Service

Experience Self Service

Learn how a self-service strategy can provide your customers access to information with a click of a button, streamline business processes, improve service efficiency and increase customer satisfaction

Access Self-Service & Knowledge

Publish self-service articles, knowledge base articles, tutorials, manuals, wiki and more through the self-service portal and empower your customers to gain access to knowledge

Log and Track Progress

Customers can log and track the progress of their tickets or service requests. They can add notes, screenshots, and documents, or cancel requests that are no longer necessary

Define Service Catalogs

Allow your employees or customers to request business services such as new equipment, access to licenses or even kick-start employee on-boarding

Reduce Call Volume

When a customer calls to get an update on their ticket, it reduces the time you have to actually resolve their problems. Keep customers informed and happy using self-service and email-to-ticket functionality

Self Service

Portals are Powerful

Vivantio self-service goes beyond just logging tickets. Create a unique experience for your employees or customers based on the type of services you offer

Roles and Permissions Provide Data Control for Service Management Teams

Multiple Portals

Reach different customer segments or represent entirely different entities with separate, branded online customer portals. For internal teams, create portals that map to business processes or service teams like IT, HR, Finance or Customer Services with each team having control over functionality

Roles & Permissions

Provide a different user experience based on the logged on user. Allow managers to access Service Requests or monitor requests made by their teams. Or direct customers from one organization to a completely different portal to customers from another organization

Personalized User Experience

Decide on the process that users go through to request help. Start with searching the knowledge base before proceeding to logging a ticket. Based on ticket category, request specific information to route tickets to the right resolver group. You have complete control over the request workflow

Annata Streamlines Service To Customers Using Vivantio’s Self-Service Capabilities

Read how Vivantio supports and enhances Annata’s external customer service experience through self-service and ITIL principles.

Read the full story

Self Service

Control the Look of your Portal

Enable customers to get the help they need by leveraging Vivantio’s portal widget builder, custom themes and designs, to create unique self-service portals

Design and Brand

With the Vivantio portal designer, leverage codeless, drag-and-drop configuration to build custom portals for your users that match your brand and identity

Custom Designs

Create multiple pages with our widget builder with complete control over the look, feel and user experience with our HTML editor and CSS customization

Make Mobile Simple

With responsive design, users can expect the same wonderful experience no matter what device they use to look for knowledge, request support or track ticket progress

Self Service Strategies

Read the latest findings on how service desk professionals employ self-service to their customers

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Self Service

Create Channels Focused on Customers

Combine multiple self-service touch points so that customers can access support in a number of ways across a variety of different devices

Email to Ticket

Create a ticket straight from email and route it to a chosen recipient based on the type of query. Continue bi-directional communication from within Vivantio

SMS

Use SMS messages to keep customers or technicians informed of progress, or alert them to outages or system changes that might be impacting the business

Chat

Through self service, offer technician to customer chat services to provide immediate first line response. Link chat conversation to ticket history

Remote Control

Integrate with your remote control tools to take control of user environments from within self service or right from within Vivantio

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.