Business Intelligence & Reporting

Use real data to achieve true continuous improvement

Business Intelligence

Make Informed Decisions with Robust Reporting

Capture and compile the data you need, from real-time statistics that enable you to deal with peaks in activity to historic trends that empower you to prepare for the future

Dashboards

Customizable dashboards give visual overviews of service fulfillment across any metric

Charts

Custom charts, built using Vivantio’s simple modular Report Builder, helps bring your data to life

Real-time Analytics

Zero in on any aspect of your service environment with live-look reporting and insightful dashboards

Report Catalog

Create your own reports, or choose from our ever-growing library of pre-built, ready-to-customize reports, covering ITIL, CRM, and CMDB

Business Intelligence

Build Custom Reports

Vivantio’s report builder tool empowers you to report on the key performance metrics that matter to you

WYSIWYG Editor

Drag and drop dashboards, charts, data grids plus a whole host of other formatting controls

Custom SQL

For complex reporting, write custom SQL to manage direct relationships between tables and views

Publish to Vivantio

Publish into Vivantio for use by your service teams and customers in the self-service portal

Report Scheduler

Automatically run recurring, pre-scheduled reports, and email the results to managers, customers, and stakeholders

Capita Travel and Events Improves Ticket Resolution Time with Vivantio ITSM

Find out how Vivantio’s service management software tool improved ticket resolution time and increased service levels for the UK’s largest professional services company.

Read the full story

Business Intelligence

Integrate with Reporting Tools

As well as making extensive use of Vivantio reporting, lean on existing business tools to extend capabilities

Microsoft PowerBI

Vivantio is available via the lightweight OData endpoint for connecting with your favorite 3rd party tools, like Power BI for data analytics.

Data Export

Make use of the Vivantio Inegrated Service Component to export data on a scheduled basis and import into spreadsheets or databases

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.