When basic ticketing stops keeping up, IT teams switch to Vivantio

Vivantio gives growing IT teams the automation, visibility, and control that basic ticketing tools can’t deliver – without the complexity or cost of legacy enterprise platforms.

Teams resolve tickets 30% faster and cut manual work by 40% from day one.

0%
Faster Resolution
0%
Less Manual Work
0x
Faster Implementation

Trusted by IT teams at organisations like these

Sound familiar?

Most IT teams don’t fail because of their people. They fail because their tools can’t keep up.

Tickets pile up faster than your team can resolve them

Manual processes, missed escalations, and zero automation turn every busy period into a firefight. Your team is working harder, but the backlog keeps growing.

You can’t see what’s happening across your service desk

No real-time visibility means problems surface late, SLAs get missed, and management is always asking questions your tools can’t answer.

Your tool works – until it doesn’t

Basic ticketing got you started, but it was never built to scale. Workarounds multiply, integrations break, and every new process requires a manual fix.

This is what ITSM should feel like…

Everything a complex service operation needs. None of what makes legacy platforms a nightmare.

Automate the work your team shouldn’t be doing

Smart workflows, intelligent routing, and AI-assisted resolution handle the repetitive work automatically – so your team focuses on what actually needs a human. Teams cut manual work by 40% from day one.

Full visibility across every team, ticket, and SLA

Real-time dashboards and reporting give every manager a clear picture of service performance – so problems get caught early, not after a customer complaint.

Live in 3 weeks. Changes in minutes, not sprints

Vivantio deploys in weeks, not months – with a dedicated implementation team that builds around your processes, not a generic template. When your needs change, you adapt in minutes without raising a support ticket.

Illustration accompanying frequently asked questions about Right-Sized ITIL governance

AI that works across your entire service operation – not just a chatbot bolted on the front

Vivantio AI is built into every layer of your service desk – from the first interaction to continuous improvement. Less manual work, faster resolution, and a service operation that gets smarter over time.

AI Assist – Resolve more before it becomes a ticket

Vivantio AI Assist meets users at the point of contact – using conversational AI and intelligent knowledge retrieval to help them find answers, complete simple requests, and self-serve without raising a ticket.

When escalation is needed, it captures structured, contextual information automatically so agents aren’t starting from scratch. Less back-and-forth. Faster resolution. Fewer unnecessary tickets from day one.

AI Enrich – Give your agents an intelligent co-pilot

Once a request enters your service operation, AI Enrich helps your team handle it faster and more consistently. Conversation summaries, smart routing, sentiment detection, next-step recommendations, and knowledge surfacing – all delivered in context, without switching tools.

As your operation matures, AI Enrich moves toward agentic capabilities: navigating decision trees, applying business rules, and automating tightly defined tasks. Your team stays in control. AI handles the heavy lifting.

AI Optimize – Turn service data into continuous improvement

AI Optimize looks across your entire service operation to surface what’s actually driving ticket volume, inefficiency, and cost. Trend analysis, pattern detection, and predictive signals identify recurring issues and bottlenecks before they compound – and surface specific recommendations for automation or process improvement.

The goal isn’t just handling today’s tickets more efficiently. It’s reducing how many tickets you need to handle tomorrow.

Switching tools is easier than you think.

Staying on the wrong one isn’t.

Vivantio is built to replace your current system without the risk, cost, or disruption you’re expecting. One platform. All features included. A dedicated team that gets you live fast.

Go live faster than you'd believe possible

Most enterprise ITSM implementations take months. Vivantio’s Rapid Deployment System gets most teams live in weeks with a dedicated implementation consultant who builds the system around your processes, not a generic template. The heavier your current platform, the more dramatic the difference feels.

★★★★★
We ditched a 3-year development project in Dynamics with multiple full-time on-staff developers and replaced it with Vivantio in 3 weeks. The end users love Vivantio’s speed and usability.

G2 REVIEW – VERIFIED USER

One platform. One price. No surprises.

Vivantio is the One Platform — every feature, every module, every future update included in a single licence. No add-on costs, no surprise invoices when you need a new capability. What you see is what you pay for, from day one.

★★★★★
We evaluated 8 different vendors, and Vivantio was our number one choice. It’s full-featured, has all the solutions we needed in one place — and after acquiring it, we realized it did more than we expected.

G2 REVIEW – VERIFIED USER

Support that actually supports you

Every Vivantio customer gets a dedicated team of full-time employees – not offshore contractors or a ticket queue. From implementation through to ongoing success, our people know your system, your business, and your goals.

★★★★★
I’ve worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often.

G2 REVIEW – IT PROFESSIONAL – 35 YEARS EXPERIENCE

Real teams. Real results.

This is what happens when IT teams stop fighting their tools.

0%
Reduction in call volume

Allegis transformed their self-service portal with Vivantio – dramatically cutting inbound call volume and freeing their service desk to focus on complex, high-value work.

allegis-logo
0x
Increase in capacity

DriveTime went from 50 to 250 tickets per day – with the same team. What started as an IT incident tool now supports 40 business groups and 125,000 incidents a year.

drivetime-logo
0%
Increase in CSAT

Enhabit’s CSAT scores nearly doubled after optimizing their service operations with Vivantio. From a 3-star average to 4.7 – measurable proof that better service tools create better service experiences.

enhabit-logo

“What started as an IT incident tool has expanded to around 40 different groups within DriveTime, supporting and processing about 125,000 incidents per year.”

Michael Hofer, DriveTime

Recognized by G2 across ITSM, Service Desk, and IT Asset Management

Vivantio is a leader in Mid-Market Complaint Management on G2Vivantio is a leader in United Kingdom Service Desk on G2Vivantio is a leader in HR Service Delivery on G2Vivantio is a leader in Enterprise Service Desk on G2Vivantio is a leader in Mid-Market IT Asset Management on G2Vivantio is a leader in Mid-Market IT Asset Management on G2Vivantio is a leader in Mid-Market IT Asset Management on G2