AI-enabled customer support software that scales

Deliver fast & consistent support with an enterprise-grade flexible platform that grows with your customers, teams, and business.

Vivantio is a leader in Mid-Market IT Asset Management on G2

Vivantio is a leader in Enterprise Service Desk on G2

See Vivantio in action

Customer-first Organizations Trust Vivantio

Enterprise-grade support, simplified

Illustration accompanying frequently asked questions about Right-Sized ITIL governance

Fast to implement. Easy to adopt. Simple to adapt.

Thanks to our no-code configuration, Vivantio deploys in weeks, not months. Make changes in minutes, not sprints. Keep pace with growth without adding admin overhead.

Scale without adding complexity

Handle more requests without adding chaos. Vivantio streamlines routing, automates repeatable work, and keeps visibility clear – so teams scale service without adding complexity.

Measure, learn, improve – continuously

Turn service activity into insight you can act on. Vivantio makes performance visible, highlights what’s driving demand, and helps you prioritize improvements that reduce cost and improve experience.

Smarter AI for customer service teams

Support customers with AI that assists agents, enriches conversations, and improves service.

AI Assist

Surface proven answers from your knowledge base and ticket history, enabling self-resolution and seamless ticket creation when needed

AI Enrich

Adds summaries, sentiment, and suggested responses directly to tickets -helping analysts work faster with higher quality

AI Evolve

Transforms service data into trends and recommendations that highlight root causes and improvement opportunities

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Supercharge your service desk

Just some of the features that demanding customer teams rely on with Vivantio

Team Workspaces

Ensure that the right service teams are working on the right tickets at the right time.

Automation & Workflow

Intelligent workflows, automation, and AI-assisted resolution reduce manual effort.

Custom Fields & Layouts

Design and adjust Custom Forms, Fields, and Layouts to capture relevant data.

Omni-channel Support

Convert emails and self-service submissions into tracked tickets automatically.

Built-in CRM

One system for every customer interaction. Track history, requests, assets, and knowledge in one place.

Service Level Management

Define targets, automate escalations, and track performance in real time.

Change Management

Standardized change workflows and keep releases moving at the right pace.

Knowledge Management

Centralize IT knowledge and resolutions so analysts and employees can find answers fast.

Get results that count

See what service efficiency can do for your service team and customers.

Reduction in call volume

Dramatic time savings after implementing Vivantio’s advanced self-service portal for customers.

Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with no staff increase.

Increase in CSAT

Survey ratings increased from 3 to 4.7 stars (out of 5) after optimizing service operations.

Dedicated to serving our customers, and yours

Vivantio is a leader in Mid-Market Complaint Management on G2

Vivantio is a leader in United Kingdom Service Desk on G2

Vivantio is a leader in HR Service Delivery on G2

System4u slashes Time to First Qualified Answer in half with the help of Vivantio

“All my team members use Vivantio every day. The platform is an easy and useful system – an integral part of our service desk.”

Jan Prudil, Service Desk Manager