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ITIL is your organization's secret sauce for efficiency. It enhances service delivery, reduces risk, and ensures productivity. Learn how to unlock its potential for business success.
Unlock the distinctions between Enterprise Service Management (ESM) and IT Service Management (ITSM). Discover how understanding these differences can elevate operational efficiency, cross-departmental collaboration, and overall business success.
Dive into Vivantio's record-breaking achievement: a staggering 71 G2 badges this Fall! Discover what makes these badges more than mere symbols and why they're redefining trust in service management. Get an insider's view on what it takes to stand tall in the software landscape.
The rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT service management and asset monitoring. Read on to learn how a Vivantio and Lansweeper partnership helped!
In this article, you'll discover the transformative power of an Enterprise Service Management (ESM) framework in streamlining business operations.
In this article, we'll journey through the world of ESM, using the case study of American Enterprise (now "Wellabe") to illustrate its impact on business operations.
Faced with shifting work patterns during the pandemic, NG Bailey, the UK's leading engineering firm, sought a change. Their challenge? A self-service portal with a massive 90% service requests via phone. Ready to be inspired? Witness the perfect blend of tech and strategy that took NG Bailey to the next level.
Building on the foundation laid in the first two parts of this series, this segment focuses on the centerpiece of Automated Incident Response (IR) – the playbooks.
