Home / Tradeshows / Vivantio Execs Speaking at Europe’s Top ITSM Conference

Vivantio Execs Speaking at Europe’s Top ITSM Conference

Vivantio Executives Speaking at Europe’s Top Exhibition Conference for ITSM Professionals: SITS 22

Why Service Optimisation is Vital for your Vision: 

Educational Programme at Service Desk & IT Support Show 2022 


Boston, MA (March 20, 2022) Vivantio, a leading provider of customer service management software and solutions, is pleased to announce Alexis Mackie, Head of Customer Success, and Andy Walsh, Chief Operating Officer, will be presenting Why Service Optimisation is Vital for your Vision at the Service Desk & IT Support Show (SITS 22) at ExCel London on 11-12 May. 

The Vivantio team will be sharing how to improve service operations including developing and implementing partner ecosystems to create a single source of truth for service teams. They will also provide guidance on mapping the customer journey to value streams that increase internal and external customer satisfaction, advocacy, and revenue. Plus, they will demonstrate how predictive analytics can significantly reduce inbound requests and elevate the customer experience. 

“I’m excited for the return of SITS 22 and especially looking forward to being a part of their outstanding educational programme,” said Vivantio COO Andy Walsh. “At Vivantio, we believe that service optimisation is key to elevating the customer experience. Companies that adopt a customer-centric strategy discover measurable benefits across all aspects of their business.”  

 “I love talking about the customer journey and how to maximize co-creation of value,” said Alexis Mackie, Head of Customer Success. “Andy and I are going to provide some proven KPIs that attendees can use to measure service optimisation benefits. And I hope they will stop by our booth after the session to continue the dialog!”  

Attendees are encouraged to check out how critical KPI’s are easily tracked in the latest version of the award-winning Vivantio service management software. Vivantio experts will be providing demos in their exhibit throughout the conference. 

To learn more about their session and register for the show, you can visit the official SITS22 site here 

For more information about Vivantio, please visit Vivantio.com.  

 About The Speakers 

Andy Walsh is COO of Vivantio with 25+ years of experience in IT and the last 19 years working at Vivantio. Andy has a wealth of experience in all aspects of IT including software development and is dedicated to helping companies deliver exceptional customer service. 

 Alexis Mackie is Head of Customer Success at Vivantio and has excelled in customer-facing roles in the technology space for 12+ years. She currently serves as an advocate on behalf of Vivantio’s customer-base and is dedicated to customers’ needs and goes above and beyond to ensure their technical, functional, and business expectations are met and exceeded. 

 About Vivantio  

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. Vivantio’s award winning solutions feature rapid, low-cost deployments through a “configuration vs. customization” design. Highly scalable for growing Small Medium Enterprise (SME) companies, you are empowered to take charge and elevate the service experience to both your internal and external customers. Easily track KPIs, increase productivity, accelerate response times, all through a simple and intuitive interface. Our platform grows with your company and integrates effortlessly with other lines of business software to deliver maximum, measurable value. 

Share This Story!


Get the roadmap that puts your customer service at the center of your company’s business strategy.

About the Author

Vivantio was founded on the idea that great service starts at the core of any organization. Our goal is to empower companies to achieve unparalleled service excellence through our unified platform that’s flexible and scalable.