Service Optimization has become a leading indicator of B2B Dominance.
Find out more about what Vivantio is doing to support growing B2B Customer Service Teams.
During a crisis, leadership needs to assess and adjust their company's service strategy. Here are 4 steps to take to best help your customers and employees
January 6, 2021
6 min. read
Excellent customer service means meeting your SLAs. Learn more about this key metric and how to use OLAs in the Vivantio ITSM tool.
February 28, 2020
7 min. read
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