DEMANDS MORE FOR THE SERVICE TEAM THAT DEMANDS MORE
Take your service desk to the next level. With our IT ticketing system software, you can focus on the features that make sense today, knowing that you can scale your service operations as your business grows.
ENABLE YOUR TEAMS
For those looking to centralize their service desk and provide their teams with the tools they need to manage customer tickets quickly and effectively.
Simple and fast deployment
Be up and running quickly by utilizing pre-built ticketing system configurations.
Centralize your help desk
Still using email and spreadsheets to manage requests? With a centralized IT ticketing system, your teams can collaborate providing fast responses to your customers.
Service Level Management
Configure SLAs to help you manage and maintain your customer tickets and meet agreed response time. Escalation and routing rules mean you’ll never miss a deadline.
Configuration, not customization
Vivantio provides administrators with the tools they need to change and build configuration easily, without relying on consultants – you have control
EMPOWER CUSTOMERS – IMPROVE SERVICE
Vivantio offers a number of ways for your customers to submit new tickets and track progress without the need to pick up the phone.
Email to Ticket
Point Vivantio software at your support mailbox to automatically process incoming emails. Preconfigured email templates automatically respond to customers so they know they have been heard
Create Powerful Ticketing Portals
Leverage Vivantio’s portal widget builder, custom themes and designs to create custom self-service portals so customers can easily log tickets when they need help
Self Service IT Ticketing
Reduce ticket volume and call times and improve the overall customer experience for your internal or external customers with a searchable, online knowledge base, configured to your unique standards
Use categories with custom forms and fields to capture as much relevant information about a ticket before it is submitted. Saving your team valuable time in unnecessary back and forth with customers.
VIDEO: How Self-Service Portals Improve The Customer Service Experience
Ready to see how Vivantio can meet the demands of any IT ticketing service team?
Our platform is highly configurable to meet the demands of all sizes of team. From Help Desk, to Service Desk, to Service Management, we have you covered. That’s why it’s important to speak with one of our solution consultants that can make sure we offer the software edition that can solve your immediate needs, but show you where you can grow in the future.
This is what to expect during a short call that allows us to setup a demo personalized to you:
Understand the differences between the editions so that you can choose the one that will have the most impact on your business
Types of customers you plan to support, such as internal, external or both
If you’re looking for a solution for multiple teams and/or departments
Your business processes across your entire organization
Already using our products and need some assistance? Contact our technical support team.