FOR THE SERVICE TEAM THAT DEMANDS MORE
Solutions – Help DeskGreg Rich2023-06-13T19:51:37+00:00
With our Help Desk software as a service, you can focus on the features that make sense today, knowing that you can scale your service operations as your business grows.
ENABLE YOUR TEAMS
For those looking to centralize their help desk service and provide their teams with the tools to succeed
Simple and fast deployment
Be up and running quickly by utilizing pre-built configurations.
Centralize your help desk
Still using email and spreadsheets to manage requests? Centralize your helpdesk so that your teams can collaborate providing fast responses to your customers.
Service Level Management
Configure SLAs to help you manage and maintain your customer response time. Escalation and routing rules mean you’ll never miss a deadline.
Configuration, not customization
Vivantio’s SaaS Help Desk provides administrators with the tools they need to change and build configuration easily, without relying on consultants – you have control
EMPOWER CUSTOMERS – IMPROVE SERVICE
Vivantio offers a number of ways for your customers to submit new tickets and track progress without the need to pick up the phone.
Email to Ticket
Point Vivantio at your support mailbox to automatically process incoming emails. Preconfigured email templates automatically respond to customers so they know they have been heard.
Create Powerful Portals
Leverage Vivantio’s portal widget builder, custom themes and designs to create custom self-service portals so customers can easily get help when they need it
Self Service Help Desk
Reduce call volume and call times and improve the overall customer experience for your internal and external customers with a searchable, online knowledge base, configured to your unique standards
Use categories with custom forms and fields to capture as much relevant information about a request before it is submitted. With the Vivantio SaaS Help Desk, you can save your team valuable time in unnecessary back and forth with customers.
VIDEO: How Self-Service Portals Improve The Customer Service Experience
Ready to see how Vivantio can meet the demands of any service team?
Our platform is highly configurable to meet the demands of all sizes of team. From Help Desk, to Service Desk, to Service Management, we have you covered. That’s why it’s important to speak with one of our solution consultants that can make sure we offer the edition that can solve your immediate needs, but show you where you can grow in the future.
This is what to expect during a short call that allows us to setup a demo personalized to you:
Understand the differences between the software editions so that you can choose the one that will have the most impact on your business
Types of customers you plan to support, such as internal, external or both
If you’re looking for a solution for multiple teams and/or departments
Your business processes across your entire organization
Already using our products and need some assistance? Contact our technical support team.