With our Help Desk software as a service, you can focus on the features that make sense today, knowing that you can scale your service operations as your business grows.

ENABLE YOUR TEAMS

For those looking to centralize their help desk service and provide their teams with the tools to succeed

Simple and fast deployment

Be up and running quickly by utilizing pre-built configurations.

Centralize your help desk

Still using email and spreadsheets to manage requests? Centralize your helpdesk so that your teams can collaborate providing fast responses to your customers.

Service Level Management

Configure SLAs to help you manage and maintain your customer response time. Escalation and routing rules mean you’ll never miss a deadline.

Configuration, not customization

Vivantio’s SaaS Help Desk provides administrators with the tools they need to change and build configuration easily, without relying on consultants – you have control

EMPOWER CUSTOMERS – IMPROVE SERVICE

Vivantio offers a number of ways for your customers to submit new tickets and track progress without the need to pick up the phone.

Email to Ticket

Point Vivantio at your support mailbox to automatically process incoming emails. Preconfigured email templates automatically respond to customers so they know they have been heard.

Create Powerful Portals

Leverage Vivantio’s portal widget builder, custom themes and designs to create custom self-service portals so customers can easily get help when they need it

Self Service Help Desk

Reduce call volume and call times and improve the overall customer experience for your internal and external customers with a searchable, online knowledge base, configured to your unique standards

Simplify Process

Use categories with custom forms and fields to capture as much relevant information about a request before it is submitted. With the Vivantio SaaS Help Desk, you can save your team valuable time in unnecessary back and forth with customers.

VIDEO: How Self-Service Portals Improve The Customer Service Experience

REPORT

2020 SURVEY: SELF SERVICE STRATEGIES

We partnered with Service Desk Institute (SDI) to learn how help desk professionals employ self-service to their customers

UNLOCK METRICS THAT MATTER

Stay focused on continual improvement and deliver real value by demonstrating what your help desk team achieves through reporting

Dashboard, Charts and Analytics

Zero in on any aspect of your help desk environment with live-look reporting and insightful dashboards. Custom charts, built using Vivantio’s simple modular Report Builder, bring your data to life

Report Builder

Vivantio’s Report Builder tool empowers you to report on anything and everything in Vivantio that’s important to your help desk operation

Report Schedules

Automatically run recurring, pre-scheduled reports on performance at intervals of your choice

FEATURED SUCCESS STORY

DRIVETIME

Learn how one of the largest national auto dealer chains leverages Vivantio’s ability to improve service across multiple departments and empower their continued business growth.

COMPLETE YOUR SERVICE OPERATION

Complete the customer journey and drive even more value by making use of an extensive array of other products within the Vivantio SaaS platform

ITSM/ITIL CORE

Adopt ITIL best practices to drive continuous improvement, boost service efficiency and elevate service

Why Consider ITIL?

ASSET MANAGEMENT

Combine all your configuration information into one centralized location for a complete view of all of your assets

Learn about the Vivantio CMDB

KNOWLEDGE MANAGEMENT

Knowledge at your fingertips allows you to respond quicker and improve the efficiency of your support teams

Using a KB in your organization

SELF-SERVICE

Learn how a self-service strategy can promote self help, increase efficiency and improve customer satisfaction

Self Service Strategies

REQUEST DEMO

Ready to see how Vivantio can meet the demands of any service team?

Our platform is highly configurable to meet the demands of all sizes of team. From Help Desk, to Service Desk, to Service Management, we have you covered. That’s why it’s important to speak with one of our solution consultants that can make sure we offer the edition that can solve your immediate needs, but show you where you can grow in the future.

This is what to expect during a short call that allows us to setup a demo personalized to you:

  • Understand the differences between the software editions so that you can choose the one that will have the most impact on your business

  • Types of customers you plan to support, such as internal, external or both

  • If you’re looking for a solution for multiple teams and/or departments

  • Your business processes across your entire organization

Already using our products and need some assistance? Contact our technical support team.