Be a Growth Champion
Customer Service is the new growth engine and there is no such thing as second place when it comes to retention.
Vivantio helps organizations increase service efficiency which leads to happier, more loyal customers.
Customer Service Management
Don’t get left behind
The Vivantio platform goes beyond traditional ticketing or case management. As more demand is placed on service and support teams, you need to be ready to scale your service operations.
Customer Service Management
Accelerate Time to Value
Our powerful, yet simple and intuitive configuration keeps you and your team in control.
Customer Service Management
Improve the Customer Experience
Lean on best practice frameworks and service management capabilities to do more, with less.
How Self-Service Portals Improve The Customer Service Experience
67% of customers prefer to use self-help rather than relying on speaking with a company representative.
Learn how self-service portals play a key role in the customer service experience.
Customer Service Management
Elevate Customer Service
Harness service optimization to deliver measurable business value for a future-ready business.
Turn Customers into Advocates
Leverage predictive analysis to optimize and route issues to agents so that can solve problems faster.
Use analytics to understand and map the customer journey for continued service improvement.
Do More with Less
Reduce bottlenecks and and increase team productivity with workflow automation.
By automating repeatable processes like ticket routing, escalation, workforce load balancing, your team are freed from triage and can focus on doing what they do best, helping customers.
Get a 360 degree view of your customer and operations
Unify all your customer applications from CRM to customer experience to finance.
By centralizing every customer touchpoint you have everything you need at your fingertips to offer a personalized, human-centered service.
