During conversations with our customers, we discovered that various service teams outside of the IT department are using our ITSM software, thanks to its scalability and flexibility. Why? Because they are focused on common goals: using one tool to streamline business processes, reduce operational costs and maintain customer service excellence.
The Differences Between Help Desk and Service Desk and Why it Matters HELP DESK VS. SERVICE DESK [...]
Watch this video from the 2019 Service Desk and IT Support Conference in London earlier this year to learn how Vivantio's unique business model unlocks the very best customer service possible.
There are a number of workflow tools within Vivantio to help you manage processes and gain more insight into the performance of your organization. See how they work.