During conversations with our customers, we discovered that various service teams outside of the IT department are using our ITSM software, thanks to its scalability and flexibility. Why? Because they are focused on common goals: using one tool to streamline business processes, reduce operational costs and maintain customer service excellence.
The debate on the definition of a service desk versus a help desk has been ongoing. Help desks are point solutions and typically reactive. A service desk, however, is more business-centric and built on core ITIL principles and service lifecycle stages. Here's what's different between the two and why it matters.
One of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio's ITSM software helps the organization follow ITIL standards and streamline their business processes.
In this video, team members at Vivantio, a leading service management software provider, took time out during the Service Desk and IT Support Conference in London to discuss how customer service is at the core of their organization.
Explore how a growing mutual insurance provider increases efficiency using Vivantio's flexible and easy-to-use ITSM software across multiple service teams including HR, Facilities, Marketing and Legal.
Discover how one of UK's largest housing associations improved service across their entire organisation while keeping up with the Group’s expansion using Vivantio ITSM software.
Find out how Vivantio's service management software tool improved ticket resolution time and increased service levels for the UK's largest professional services company.
There are a number of workflow tools within Vivantio to help you manage processes and gain more insight into the performance of your organization. See how they work.