Vivantio

One IT Service Management Software Tool for Multiple Departments

2020-02-07T15:53:48+00:00

During conversations with our customers, we discovered that various service teams outside of the IT department are using our ITSM software, thanks to its scalability and flexibility. Why? Because they are focused on common goals: using one tool to streamline business processes, reduce operational costs and maintain customer service excellence.

One IT Service Management Software Tool for Multiple Departments2020-02-07T15:53:48+00:00

The Differences Between Help Desk and Service Desk and Why it Matters

2020-03-03T15:56:56+00:00

The debate on the definition of a service desk versus a help desk has been ongoing. Help desks are point solutions and typically reactive. A service desk, however, is more business-centric and built on core ITIL principles and service lifecycle stages. Here's what's different between the two and why it matters.

The Differences Between Help Desk and Service Desk and Why it Matters2020-03-03T15:56:56+00:00

SCP Health Improves Business Flow with Vivantio’s ITIL-based ITSM Platform

2020-02-03T19:56:32+00:00

One of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio's ITSM software helps the organization follow ITIL standards and streamline their business processes.

SCP Health Improves Business Flow with Vivantio’s ITIL-based ITSM Platform2020-02-03T19:56:32+00:00

Vivantio ITSM Software Empowers Teams to Provide Focused Customer Service

2020-02-04T19:32:43+00:00

In this video, team members at Vivantio, a leading service management software provider, took time out during the Service Desk and IT Support Conference in London to discuss how customer service is at the core of their organization.

Vivantio ITSM Software Empowers Teams to Provide Focused Customer Service2020-02-04T19:32:43+00:00

American Enterprise Utilizes Vivantio ITSM Tool Across Multiple Service Teams

2020-02-03T19:50:52+00:00

Explore how a growing mutual insurance provider increases efficiency using Vivantio's flexible and easy-to-use ITSM software across multiple service teams including HR, Facilities, Marketing and Legal.

American Enterprise Utilizes Vivantio ITSM Tool Across Multiple Service Teams2020-02-03T19:50:52+00:00