Customer Center

The Vivantio Customer Center houses all resources that are centered around teaching customers (and prospective customers) more about how to utilize our product.

Why Operational Level Agreements Matter and How to Use Them in Vivantio

2020-03-10T12:53:49+00:00

Excellent customer service means meeting your SLAs, but first, you need to make sure you hit your OLAs. In this blog you’ll learn more about this important key metric in service management and see examples of how to use OLAs in the Vivantio ITSM tool.

Why Operational Level Agreements Matter and How to Use Them in Vivantio2020-03-10T12:53:49+00:00

How to Integrate Vivantio with Slack

2020-02-05T17:50:42+00:00

Looking for ITSM that integrate with Slack? Learn how Vivantio's IT service desk software makes sending messages to Slack easy with API integration and webhooks. In this tutorial, we’ll take you through the step-by-step set-up, so you can communicate effectively and efficiently with your service team and customers.

How to Integrate Vivantio with Slack2020-02-05T17:50:42+00:00

How to Integrate Vivantio with Microsoft Teams

2019-10-24T18:55:01+00:00

In every company, it is crucial to have effective, efficient communication, such as the ability to alert your team about new urgent issues, or let a customer know you've responded. Thanks to API integration and webhooks, Vivantio makes sending messages to applications such as Microsoft Teams from your department easy.

How to Integrate Vivantio with Microsoft Teams2019-10-24T18:55:01+00:00