In this video, we explain how self-service portals play a key role in the customer service experience. The Vivantio service management platform enables service teams to build codeless, custom self-service portals tailored to business needs and customers.
Vivantio, an industry-leading IT service management solution that empowers companies to achieve unparalleled service excellence, was recognized as a Higher Performer in G2 Crowd’s 2020 Winter Report. As a top performer on G2 Crowd, Vivantio averages 4.1 out of 5 stars, with customers rating Vivantio most highly for ease-of-use, quality of support and ease of set-up.
Excellent customer service means meeting your SLAs, but first, you need to make sure you hit your OLAs. In this blog you’ll learn more about this important key metric in service management and see examples of how to use OLAs in the Vivantio ITSM tool.
Buying a new IT service management software solution can be a time-consuming and expensive process. Once you’ve decided on the best ITSM software for your service team, you’ll need to implement it, which is critical to long-term success and ROI. Follow theses tips to ensure your implementation process goes smoothly.
Convincing leadership to invest in a new service management tool can be challenging without a plan backed by data and research. Read these 4 tips before proposing new ITSM software so leadership will feel confident in the investment.
During conversations with our customers, we discovered that various service teams outside of the IT department are using our ITSM software, thanks to its scalability and flexibility. Why? Because they are focused on common goals: using one tool to streamline business processes, reduce operational costs and maintain customer service excellence.
In this recorded webinar, we discuss how innovations in automation are driving IT service management forward and how both 'people power' and these new technologies are going to be crucial for IT and service team staff to remain relevant and reliable well into the future.
The debate on the definition of a service desk versus a help desk has been ongoing. Help desks are point solutions and typically reactive. A service desk, however, is more business-centric and built on core ITIL principles and service lifecycle stages. Here's what's different between the two and why it matters.
One of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio's ITSM software helps the organization follow ITIL standards and streamline their business processes.
Explore how a growing mutual insurance provider increases efficiency using Vivantio's flexible and easy-to-use ITSM software across multiple service teams including HR, Facilities, Marketing and Legal.