ITSM

How Self-Service Portals Improve the Customer Service Experience

2020-03-20T19:46:10+00:00

In this video, we explain how self-service portals play a key role in the customer service experience. The Vivantio service management platform enables service teams to build codeless, custom self-service portals tailored to business needs and customers.

How Self-Service Portals Improve the Customer Service Experience2020-03-20T19:46:10+00:00

Vivantio IT Service Management Software Named High Performer in G2 Winter 2020 Report

2020-03-17T13:36:48+00:00

Vivantio, an industry-leading IT service management solution that empowers companies to achieve unparalleled service excellence, was recognized as a Higher Performer in G2 Crowd’s 2020 Winter Report. As a top performer on G2 Crowd, Vivantio averages 4.1 out of 5 stars, with customers rating Vivantio most highly for ease-of-use, quality of support and ease of set-up.

Vivantio IT Service Management Software Named High Performer in G2 Winter 2020 Report2020-03-17T13:36:48+00:00

Why Operational Level Agreements Matter and How to Use Them in Vivantio

2020-03-10T12:53:49+00:00

Excellent customer service means meeting your SLAs, but first, you need to make sure you hit your OLAs. In this blog you’ll learn more about this important key metric in service management and see examples of how to use OLAs in the Vivantio ITSM tool.

Why Operational Level Agreements Matter and How to Use Them in Vivantio2020-03-10T12:53:49+00:00

Tips on How to Successfully Implement Your New ITSM Software Solution

2020-02-19T17:12:30+00:00

Buying a new IT service management software solution can be a time-consuming and expensive process. Once you’ve decided on the best ITSM software for your service team, you’ll need to implement it, which is critical to long-term success and ROI. Follow theses tips to ensure your implementation process goes smoothly.

Tips on How to Successfully Implement Your New ITSM Software Solution2020-02-19T17:12:30+00:00

Four Tips to Convince Leadership you Need a New Service Management Software Solution

2020-02-19T17:11:40+00:00

Convincing leadership to invest in a new service management tool can be challenging without a plan backed by data and research. Read these 4 tips before proposing new ITSM software so leadership will feel confident in the investment.

Four Tips to Convince Leadership you Need a New Service Management Software Solution2020-02-19T17:11:40+00:00

One IT Service Management Software Tool for Multiple Departments

2020-02-07T15:53:48+00:00

During conversations with our customers, we discovered that various service teams outside of the IT department are using our ITSM software, thanks to its scalability and flexibility. Why? Because they are focused on common goals: using one tool to streamline business processes, reduce operational costs and maintain customer service excellence.

One IT Service Management Software Tool for Multiple Departments2020-02-07T15:53:48+00:00

The Differences Between Help Desk and Service Desk and Why it Matters

2020-03-03T15:56:56+00:00

The debate on the definition of a service desk versus a help desk has been ongoing. Help desks are point solutions and typically reactive. A service desk, however, is more business-centric and built on core ITIL principles and service lifecycle stages. Here's what's different between the two and why it matters.

The Differences Between Help Desk and Service Desk and Why it Matters2020-03-03T15:56:56+00:00

SCP Health Improves Business Flow with Vivantio’s ITIL-based ITSM Platform

2020-02-03T19:56:32+00:00

One of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio's ITSM software helps the organization follow ITIL standards and streamline their business processes.

SCP Health Improves Business Flow with Vivantio’s ITIL-based ITSM Platform2020-02-03T19:56:32+00:00

American Enterprise Utilizes Vivantio ITSM Tool Across Multiple Service Teams

2020-02-03T19:50:52+00:00

Explore how a growing mutual insurance provider increases efficiency using Vivantio's flexible and easy-to-use ITSM software across multiple service teams including HR, Facilities, Marketing and Legal.

American Enterprise Utilizes Vivantio ITSM Tool Across Multiple Service Teams2020-02-03T19:50:52+00:00