During conversations with our customers, we discovered that various service teams outside of the IT department are using our ITSM software, thanks to its scalability and flexibility. Why? Because they are focused on common goals: using one tool to streamline business processes, reduce operational costs and maintain customer service excellence.
In this recorded webinar, we discuss how innovations in automation are driving IT service management forward and how both 'people power' and these new technologies are going to be crucial for IT and service team staff to remain relevant and reliable well into the future.
The Differences Between Help Desk and Service Desk and Why it Matters HELP DESK VS. [...]