The debate on the definition of a service desk versus a help desk has been ongoing. Help desks are point solutions and typically reactive. A service desk, however, is more business-centric and built on core ITIL principles and service lifecycle stages. Here's what's different between the two and why it matters.
Lauren Saalmuller2020-03-03T15:56:56+00:00The Differences Between Help Desk and Service Desk and Why it MattersLauren Saalmuller2020-03-03T15:56:56+00:00
Melissa Faletra2019-10-16T18:17:08+00:00Feature Highlight: Custom Forms & FieldsMelissa Faletra2019-10-16T18:17:08+00:00
In this video, product specialist Melissa provides an overview and demonstrates the functionality of creating custom forms and fields in Vivantio.
Nate Lipka2019-10-16T17:52:32+00:00Ask These Questions Before You Invest in a SaaS ITSM SolutionNate Lipka2019-10-16T17:52:32+00:00
Looking for a SaaS ITSM solution? Make sure you have the necessary information before moving forward.