Trying to expand your ITIL knowledge or skills? Here are some resources that speak directly to that approach to service management.

One IT Service Management Software Tool for Multiple Departments

2020-01-17T17:50:39+00:00

During conversations with our customers, we discovered that various service teams outside of the IT department are using our ITSM software, thanks to its scalability and flexibility. Why? Because they are focused on common goals: using one tool to streamline business processes, reduce operational costs and maintain customer service excellence.

One IT Service Management Software Tool for Multiple Departments2020-01-17T17:50:39+00:00

The Problems with ITIL’s Approach to Support Ticket Prioritization

2019-10-16T18:36:52+00:00

This post focuses on the ITIL best practice approach when it comes to the prioritization of tickets; the associated pros and cons of this; and the reality of implementing these in a real-world business environment that puts target resolution time firmly in the spotlight.

The Problems with ITIL’s Approach to Support Ticket Prioritization2019-10-16T18:36:52+00:00