Trying to expand your ITIL knowledge or skills? Here are some resources that speak directly to that approach to service management.
What is a service catalog and what can it do for your service team? Learn more in our in-depth guide.
How can you meld project management techniques with an ITIL framework? Here's a guide to how the two principles can fit together.
This post focuses on the ITIL best practice approach when it comes to the prioritization of tickets; the associated pros and cons of this; and the reality of implementing these in a real-world business environment that puts target resolution time firmly in the spotlight.