ITIL

Trying to expand your ITIL knowledge or skills? Here are some resources that speak directly to that approach to service management.

The Problems with ITIL’s Approach to Support Ticket Prioritization

2019-02-07T17:05:21+00:00

This post focuses on the ITIL best practice approach when it comes to the prioritization of tickets; the associated pros and cons of this; and the reality of implementing these in a real-world business environment that puts target resolution time firmly in the spotlight.

The Problems with ITIL’s Approach to Support Ticket Prioritization2019-02-07T17:05:21+00:00