THE STATE OF SERVICE DESK STRATEGY
Establishing a service strategy is a critical part of service desk operations. It transforms objectives and goals into actionable plans and processes.
In partnership with Service Desk Institute (SDI), we surveyed mid-level and enterprise service desks. Learn how different service teams:
Assign responsibility for service desk strategy
Update their strategy to align with business goals
Communicate their strategy to other parts of the business
Download your free copy of the full report to see how the rest of the industry implements service strategy.