THE STATE OF SERVICE DESK STRATEGY

Service desks are at the centre of it all,
and their involvement in building
strategies is critical.

60% of respondents feel
the business sometimes takes
the service desk and the good work
they do for granted.
28% of respondents say
there is little to no communication
between back office functions
and the service desk.

Establishing a service strategy is a critical part of service desk operations. It transforms objectives and goals into actionable plans and processes.

In partnership with Service Desk Institute (SDI), we surveyed mid-level and enterprise service desks. Learn how different service teams:

  • Assign responsibility for service desk strategy

  • Update their strategy to align with business goals

  • Communicate their strategy to other parts of the business

Download your free copy of the full report to see how the rest of the industry implements service strategy.

DOWNLOAD REPORT