Video

Short videos or extensive webinars on various service management topics and trends.

How Self-Service Portals Improve the Customer Service Experience

2020-03-20T19:46:10+00:00

In this video, we explain how self-service portals play a key role in the customer service experience. The Vivantio service management platform enables service teams to build codeless, custom self-service portals tailored to business needs and customers.

How Self-Service Portals Improve the Customer Service Experience2020-03-20T19:46:10+00:00

Roles and Permissions Provide Data Control for Service Management Teams

2020-02-07T17:39:17+00:00

Roles and permissions are crucial because they determine who--and what departments--can perform certain operations and access particular (e.g., confidential) data within the software. In this video, Lauren, our content marketing specialist, provides an overview of the roles and permissions capabilities within the Vivantio platform.

Roles and Permissions Provide Data Control for Service Management Teams2020-02-07T17:39:17+00:00

Vivantio ITSM Software Empowers Teams to Provide Focused Customer Service

2020-02-04T19:32:43+00:00

In this video, team members at Vivantio, a leading service management software provider, took time out during the Service Desk and IT Support Conference in London to discuss how customer service is at the core of their organization.

Vivantio ITSM Software Empowers Teams to Provide Focused Customer Service2020-02-04T19:32:43+00:00