How to Set Up Asset Synchronization

ASSET SYNCHRONIZATION IN VIVANTIO

If you’re running an IT service desk or managed service provider using Vivantio, you’ve probably got some IT assets out there. When your end users log a ticket with you, there’s a good chance that it will relate to one of those assets.

If you’re using an Asset Discovery tool, then you’ve also got a database of those assets somewhere. Asset Synchronization allows your technicians to get all the information they need from that database within Vivantio.

WHAT YOU NEED FOR ASSET SYNCHRONIZATION

You can use the Vivantio API to build your own Asset Synchronization, but there is another way. Depending on where your data is stored, there are a couple of out-of-the-box options available via the Vivantio Integration Services Component.

WHAT IS THE INTEGRATION SERVICES COMPONENT?

The Integration Services Component (ISC) is an application you install on your local network. It is designed to run one of several different types of task that require access to local resources, such as your Asset Discovery database. In terms of tasks available from your ISC, there are quite a few including:

  • Asset Sync (what you will use for Asset Synchronization)
  • Active Directory Sync
  • Scheduled Export

The ISC can be downloaded via the Admin Area in Vivantio. Basic setup can be performed via the installer.

WHAT ASSET DISCOVERY TOOLS CAN I CONNECT TO?

The Asset Sync connects directly to the database used by your chosen Asset Discovery tool. At the time of this post, we have support for:

  • SQL Server
  • SQLite databases

It should be noted that connecting directly to the database has pros and cons, but this allows us to connect with the widest range of tools.