The answer is yes. Vivantio is flexible enough to be configured to model your development processes, whether you’re using Agile, Scrum, Waterfall, Spiral, or some combination of these. The combination of multiple ticket areas, workflow, asset, and knowledge management gives you almost everything you need.
There’s still a couple of things Vivantio can’t do. Some examples are:
- source control
- software development
Probably not, at least not just Vivantio. Using it with a combination of tools like Team Foundation Server would be a more optimal solution.
That being said, there is definitely a place for Vivantio in your ALM activities. It is very unlikely your developers will want to share their ALM software suite with the support team. However, there is a good chance that Vivantio can help a support team supplement their development team’s efforts.