The Top 3 Topics During the 2019 Service Desk and IT Support Conference
WHAT EVERYONE’S TALKING ABOUT
London’s 2019 Service Desk & IT Support Show is now over and the Vivantio team has met with over 300 people to demo the latest features in FLEX. During the show, we spoke with customers and industry experts to hear the big topics on everyone’s mind this year. Here’s what we heard.
SELECTING THE BEST ITSM TOOL
Choosing the best ITSM software for your company can seem challenging. With several options and configurations on the market, it’s easy to feel overwhelmed. What companies truly need to consider are their business goals, then assess potential costs and options such as SaaS vs on-premise delivery, the software’s hosting platform partner, security standards and certificates, and integration abilities. Attendees learned the do’s and don’ts of the ITSM selection process at the “How to avoid common pitfalls: a guide to ITSM tool election” seminar by Pink Elephant, who we’ve partnered with in the past to discuss ITSM strategies.
STAYING AHEAD OF THE CURVE
Is IT still relevant? We think so. But thanks to ever-evolving technology and customer demands, IT departments feel they are fighting to stay relevant, which was a hot topic in the “Fighting for relevance” seminar by Virtual Clarity. We’ve found that to provide top-of-the-line service, IT service teams will need to create strong customer connections, stay on top of technological innovation, deliver even better (and faster) service, continue to ensure quality processes, and adhere to security protocols–which leads us to the question of…
STREAMLINING THE PROCESS
…How to best streamline service management. Because an organization is greater than the sum of its parts, several companies search for scalable ITSM software that can serve multiple departments. By using custom-built workflows, conditional custom fields and forms, and flexible self-service portals, a company can meet the demands of both internal and external customers. Employee training is also crucial. SkillsTx covered how to identify what skills an IT team will need to keep up with customer demands in the panel discussion, “What skills do you have and what do you need?”
We provide a solution to some of these challenges. With your goal of improving service teams in mind, we’re creating software that is at the forefront of the industry. Vivantio is a centralised hub for all your service needs, enabling users to provide outstanding service management without being cost- or growth-restrictive. Let us show you.