Looking for ITSM that integrate with Slack? Learn how Vivantio's IT service desk software makes sending messages to Slack easy with API integration and webhooks. In this tutorial, we’ll take you through the step-by-step set-up, so you can communicate effectively and efficiently with your service team and customers.
About Melissa FaletraMelissa joined Vivantio as a Product Specialist in 2018 and has a background in Mechanical Engineering. Melissa works out of Vivantio's Boston Office.
Vivantio provides several ways to view tickets based upon technician preference and the type of customer service requests being fulfilled. Check out this video to learn more.
In every company, it is crucial to have effective, efficient communication, such as the ability to alert your team about new urgent issues, or let a customer know you've responded. Thanks to API integration and webhooks, Vivantio makes sending messages to applications such as Microsoft Teams from your department easy.
In this video, product specialist Melissa provides an overview and demonstrates the functionality of creating custom forms and fields in Vivantio.