During conversations with our customers, we discovered that various service teams outside of the IT department are using our ITSM software, thanks to its scalability and flexibility. Why? Because they are focused on common goals: using one tool to streamline business processes, reduce operational costs and maintain customer service excellence.
About Lauren SaalmullerLauren joined the Vivantio marketing team as a content specialist in 2019 and has a background in marketing, content creation, and journalism.
Roles and permissions are crucial because they determine who--and what departments--can perform certain operations and access particular (e.g., confidential) data within the software. In this video, Lauren, our content marketing specialist, provides an overview of the roles and permissions capabilities within the Vivantio platform.
The Differences Between Help Desk and Service Desk and Why it Matters HELP DESK VS. SERVICE DESK [...]
5 Ways to Get the Most Out of Your Free Software Trial TIPS TO MAXIMIZE YOUR [...]
Watch this video from the 2019 Service Desk and IT Support Conference in London earlier this year to learn how Vivantio's unique business model unlocks the very best customer service possible.
How Accounting & Finance Departments are Saving Time and Money Using Vivantio IS YOUR ITSM SOFTWARE [...]