About Andrew Stevens

Andrew joined the Vivantio development team in 2008, working from the Vivantio Head Office near Bristol in the UK. He came from a background in ecommerce web/application development with an earlier history of first and second line technical support/customer services. Now, Andrew is driving expansion of the software teams and the development of the product.

Why Operational Level Agreements Matter and How to Use Them in Vivantio

2020-03-10T12:53:49+00:00

Excellent customer service means meeting your SLAs, but first, you need to make sure you hit your OLAs. In this blog you’ll learn more about this important key metric in service management and see examples of how to use OLAs in the Vivantio ITSM tool.

Why Operational Level Agreements Matter and How to Use Them in Vivantio2020-03-10T12:53:49+00:00