Excellent customer service means meeting your SLAs, but first, you need to make sure you hit your OLAs. In this blog you’ll learn more about this important key metric in service management and see examples of how to use OLAs in the Vivantio ITSM tool.
About Andrew StevensAndrew joined the Vivantio development team in 2008, working from the Vivantio Head Office near Bristol in the UK. He came from a background in ecommerce web/application development with an earlier history of first and second line technical support/customer services. Now, Andrew is driving expansion of the software teams and the development of the product.
If you are trying to set up an integration with TFS, let us help with this quick walkthrough.
If you're using an Asset Discovery tool, then you've also got a database of those assets somewhere. Asset Synchronization allows your technicians to get all the information they need from that database within Vivantio.
Need to make some contact forms in Vivantio but don't know where to start? Feel free to use this walkthrough.
If you're looking to connect BeyondTrust (formerly Bomgar) with Vivantio, start with this walkthrough.
A highly-technical how-to on how webhooks and web methods can be leveraged by way of Trigger Rules to automate unique business processes.