Monthly Archives: March 2020

4 Key Things to Assess and Adjust in Your Service Strategy During the Coronavirus Crisis

2020-03-20T22:03:19+00:00

No matter how strong your service strategy is, it most likely won’t hold up to the challenges your service teams are facing with the novel coronavirus (COVID-19) crisis. This pandemic has severely impacted businesses and customers alike. Whether your organization has already developed a contingency plan or has only recently been affected by the dire situation at hand, here are the four most important things to assess and adjust in your service management strategy during a crisis.

4 Key Things to Assess and Adjust in Your Service Strategy During the Coronavirus Crisis2020-03-20T22:03:19+00:00

How Self-Service Portals Improve the Customer Service Experience

2020-03-20T19:46:10+00:00

In this video, we explain how self-service portals play a key role in the customer service experience. The Vivantio service management platform enables service teams to build codeless, custom self-service portals tailored to business needs and customers.

How Self-Service Portals Improve the Customer Service Experience2020-03-20T19:46:10+00:00

Vivantio IT Service Management Software Named High Performer in G2 Winter 2020 Report

2020-03-17T13:36:48+00:00

Vivantio, an industry-leading IT service management solution that empowers companies to achieve unparalleled service excellence, was recognized as a Higher Performer in G2 Crowd’s 2020 Winter Report. As a top performer on G2 Crowd, Vivantio averages 4.1 out of 5 stars, with customers rating Vivantio most highly for ease-of-use, quality of support and ease of set-up.

Vivantio IT Service Management Software Named High Performer in G2 Winter 2020 Report2020-03-17T13:36:48+00:00