Service Excellence for All

Welcome to the future of service. Meet a service management tool that combines the technical power of enterprise-level software with the usability and flexibility of a modern app.

SERVICE MANAGEMENT

Run Your Help Desk Like A Pro

  • Set user permissions and rules around ticket types including SLA’s.
  • Track service ticket progress and approvals through custom workflows.
  • Leverage business logic to automatically route, assign, and prioritize tickets.
  • Utilize hierarchy tools to organize and view relationships between assets.
  • Go beyond hardware with a CMDB that can record contracts, people, and more.
  • Integrate directly with your discovery and event management systems.
  • Tailor the service experience with custom forms and fields.
  • Implement surveys into your process to gather valuable data.
  • Create and manage your service contracts.

SELF – SERVICE

Empower Your Customers

  • Effortlessly design your custom portals with drag-and-drop configuration.
  • Separate your business verticals with multiple distinct portals.
  • Control portal access with roles and permissions.
  • Help your customers find answers with the searchable online knowledge base.
  • Create and house educational articles and reports within Vivantio.
  • Control and display the most relevant articles on your customer portal.
  • Keep your service offerings in order both internally and within your own service teams.
  • Automatically create tickets straight from email based on catalog rules.
  • Display your catalog and allow customers to submit and track their own tickets.

SERVICE REPORTING

Get All The Metrics You Need

  • Unlock all of the metrics you need by building modular reports.
  • House and manage all of your data in one place.
  • Visualize your service health with a wealth of chart options.
  • Zero in on any part of your service environment right on your home dashboard.
  • Make sure each team member can track the information they need to succeed.
  • Have confidence you’ll always have the data you need on a platform with 99.7% uptime.
  • Automatically run pre-scheduled reports within the platform.
  • Have full control over the time intervals of each specific report.
  • Never lose track of key service metrics by setting recurring data pulls.
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“Vivantio is the best tool I’ve ever worked on.”

LEARN HOW OUR CUSTOMERS BENEFIT FROM USING VIVANTIO.
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