Run Your Help Desk Like A Pro
- Set user permissions and rules around ticket types including SLA’s.
- Track service ticket progress and approvals through custom workflows.
- Leverage business logic to automatically route, assign, and prioritize tickets.
- Utilize hierarchy tools to organize and view relationships between assets.
- Go beyond hardware with a CMDB that can record contracts, people, and more.
- Integrate directly with your discovery and event management systems.
- Tailor the service experience with custom forms and fields.
- Implement surveys into your process to gather valuable data.
- Create and manage your service contracts.
SELF – SERVICE
Empower Your Customers
- Effortlessly design your custom portals with drag-and-drop configuration.
- Separate your business verticals with multiple distinct portals.
- Control portal access with roles and permissions.
- Help your customers find answers with the searchable online knowledge base.
- Create and house educational articles and reports within Vivantio.
- Control and display the most relevant articles on your customer portal.
- Keep your service offerings in order both internally and within your own service teams.
- Automatically create tickets straight from email based on catalog rules.
- Display your catalog and allow customers to submit and track their own tickets.
Get All The Metrics You Need
- Unlock all of the metrics you need by building modular reports.
- House and manage all of your data in one place.
- Visualize your service health with a wealth of chart options.
- Zero in on any part of your service environment right on your home dashboard.
- Make sure each team member can track the information they need to succeed.
- Have confidence you’ll always have the data you need on a platform with 99.7% uptime.
- Automatically run pre-scheduled reports within the platform.
- Have full control over the time intervals of each specific report.
- Never lose track of key service metrics by setting recurring data pulls.