SERVICE MANAGEMENT

Run Your Service Teams like a Pro

Vivantio is powered out-of-the-box to handle your core incident, problem, change, client, asset and knowledge management needs.

SELF-SERVICE

Empower Your Customers

Create dynamic customer portals with our simple drag-and-drop builder, empower your customers or technicians to find the right answers with a searchable online knowledge base and keep your offerings in order with service catalog functionality.

SERVICE REPORTING

Unlock the Metrics that Matter

Make sense of your service data with our intuitive Report Builder, zero in on performance of any part of your service environment with real-time analytics and stay on top of key KPIs with pre-scheduled reports.

SERVICE AUTOMATION & INTEGRATION

Align All Your Service Technology

Vivantio is built API-first to enable seamless integration with the best-of-breed tools already core to your operational success, and automation processes like ticket routing, escalation, scheduling and workflow allow you to make even the most complicated inter-department processes like employee onboarding simple and effective.

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