Welcome to the inaugural Vivantio Vibe podcast. Each month, we’ll bring you the latest updates on Service Management solutions, software, innovations and interviews with smart people who have smart things to say with information you can use. All in around 30 minutes.
This month, host and Director of Digital Marketing for Vivantio Todd Carruth visits with industry experts Stephen Mann and Andy Walsh about the power of ITSM and ITIL to meet and exceed customer expectations. Topics covered include:
- What is ITIL and why is it important for Customer Service Management
- ITIL 4’s holistic approach to service management
- When ITIL may not be the best option
- Customer journey and the future of ITSM
You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify.