Supercharge Your Help Desk by Switching to Our ITSM Software

Our powerful, configurable platform gives you and your team the tools to manage workload, improve efficiency, reduce resolution times and exceed business expectations.

VIDEO: How Vivantio helps you scale (02:00)

The world’s fastest growing companies rely on Vivantio to improve resolution times.

IT Service Management

Increase Productivity

The Vivantio platform goes beyond traditional helpdesk, service desk or ticketing.

IT Service Management increases productivity, streamlines process, mitigates risk and ensures the organization stays productive.

Boost Your Service Desk With New Ticket Prioritization Strategies.

The results are in. Our research shows how to improve ticket performance by 10%. We profiled real-life mid-level and enterprise service desks to determine how to get the business value from ticket prioritization. Download your free copy of our complete guide to improve your ticket performances.

IT Service Management

Empower teams to do more

Our powerful, yet simple and intuitive configuration keeps you and your team in control.

IT Service Management

Boost Operational Performance

Streamline service operations to increase productivity and accelerate response times.

Growing auto dealer chain leverages Vivantio ITSM platform to meet demands of expanding business and manage an increasing incident workload.

What started as an IT incident tool has expanded to around 40 different groups within DriveTime, supporting and processing about 125,000 incidents per year using Vivantio

Michael Hofer, Drivetime

IT Service Management

Elevate Customer Service

Your service operation isn’t one-size-fits all, so your IT service management solution shouldn’t be either

Exceed Service Expectations

Reduce resolution times by ensuring that requests are directed to the right team automatically.

By combining powerful self service interface with business rules, capture specific information that can help route issues and capture information that removes the need for triage.

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Automate IT Workflows

Through digital transformation and working from home, the demand on the IT team has never been greater than today.

IT Automation let’s you do more with less. By automating repeatable processes, you can reduce your teams workload. Using workflow, escalation and powerful business rules you can reduce the number of touchpoints in ticket resolution. Happier teams and happier customers.

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Integrate Across Platforms

Unify all your technology critical applications from asset discovery, event management, license management to DevOps. By centralizing your entire IT infrastructure you create a holistic view of your entire support services across your organization.

Combine this with HR, Facilities, Finance and other line of business applications to simplify the customer experience for things like onboarding or service requests.

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Our Customers Continue to Love Us!

Users love Vivantio on G2
Vivantio is a leader in HR Case Management on G2
Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Enterprise HR Case Management on G2
Vivantio is a leader in Enterprise Customer Self-Service on G2
Vivantio is a leader in Enterprise EMEA Customer Self-Service on G2
Vivantio is a leader in IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Enterprise IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2
Vivantio is a leader in United Kingdom IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Service Desk on G2

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.