Vivantio’s Client Management area is a built-in database of all the organizations and individuals with whom you work. Each client record shows you a complete picture of your interactions, including all service requests, support tickets, assets, implementations and an audit trail of work you’ve carried out.
Service Automation Routes Important Requests
Leverage intelligent business logic to automatically route, assign and prioritize each ticket based on location, client and more.
Unique Customer Self Service Experiences
Create bespoke, customer-facing self service centers for separate clients with Vivantio’s advanced self-service portal builder
Create and Manage Service Contracts
Adhere to service contracts to which you’ve agreed with your clients with standard or customized service hours and response/fix targets.
Move beyond the headaches and shortcomings of manually tracking your IT inventories. Managing both hardware and software assets throughout the entire lifecycle promotes more help desk efficiency and generates better informed purchasing decisions.
View dependencies and relationships between assets for capacity and change planning.
Use custom fields to record extended information about your assets, organized by asset types.
Not just for hardware, use the CMDB to record contracts, people, configuration, licenses.
DISCOVERY & EVENTS
Integrate with discovery and event management system and consolidate your asset views.
Service Level Milestones & Customer SLAs
Move Beyond Single-Stage SLA
Configurable Service Levels
Definable Milestones like Response, Diagnose or Fix