ITSM is no longer just for IT – Optimize service delivery and provide all your service teams with the tools to collaborate, escalate and solve problems faster, with a cross-functional, company-wide, service platform

DELIVER SERVICES TOGETHER

Utilizing a single platform for your entire organization to manage service requests improves efficiency by enabling your service teams to collaborate and solve problems faster

Core ITSM / ITIL Functionality

Configure multiple Incident, Problem, Change and Service Request record types for different services teams. Or unique bespoke record types that map to your business processes

Empower Multiple Teams

Configure roles, process permissions and multiple record types to unique teams and business units. Configure data permissions to lock down data to resolver teams whilst giving allow management 360 degree view or service operations

Cross Department Workflows

Workflows, tickets and requests can flow through multiple teams and departments supporting processes such as on-boarding of staff

Service Level Management

Configure multiple SLAs per ticket type with defined milestones such as response, diagnose and fix. Escalation and routing rules mean you’ll never miss a deadline

Reports & Analytics

Track performance by team, or across the entire organization for continued development of service efficiency and service improvement

EMPOWER SERVICE TEAMS TO COLLABORATE

Requests for help or service can be managed more effectively when all service teams are working in harmony. A new starter workflow can trigger tasks and events for IT, HR, Payroll, Legal, and Facilities Management, simplifying and automating the entire process

Centralize Requests

Provide your organization with a single place to request help, use Vivantio’s portal builder to create tailored experiences specific to the type of help being requested

Service Catalog

Develop a service catalog so that request for service from anyone within the organization can be sent to any service team

Workflows & Approvals

Utilize workflows, service requests, tasks and change management across the organization to send approvals to managers for agreeing and accepting changes within the business

FLYER: Vivantio | A Centralized Hub for
All Your Service Needs

Download Flyer

FEATURED SUCCESS STORY

AMERICAN ENTERPRISE

American Enterprise originally only considered Vivantio for its IT department, but quickly realized it could utilize the platform across multiple departments, including HR, Facilities, Marketing and Legal

COMPLETE YOUR SERVICE OPERATION

Complete the customer journey and drive even more value by making use of an extensive array of other products within your subscription

FLEX UI

Our FLEX UI empowers organizations to combine the entire service operations into a single, unified platform

See the FLEX difference

AUTOMATION

Put controls in place to track, monitor and ensure continued and improved service continuity

Streamline Repetitive Processes

INTEGRATION

Integrate with other core systems and take control of your entire service operation from one centralized hub.

How does Vivantio Integrate

ANALYTICS

Capture and compile the data you need, from real-time statistics to historic trends with custom reporting

Measuring Improvement

REQUEST DEMO

Ready to see how Vivantio can meet the demands of any service team?

Our platform is highly configurable to meet the demands of customer service teams. In order to provide a personalized demo, one of our solutions consultants will reach out to learn about your business needs.

Please consider the following to help us prepare the best demo environment for you:

  • Your list of ITSM solution must-have and nice-to-have features

  • Types of customers you plan to support, such as internal, external or both

  • If you’re looking for a solution for multiple teams and/or departments

  • Your business processes across your entire organization

Already using our products and need some assistance? Contact our technical support team.