Customer Services & Support Software with Features for Scaling Teams

Customer Service is the new growth engine, and there’s no such thing as second place when it comes to retention.

Vivantio helps organizations increase service efficiency which leads to happier, more loyal customers.

VIDEO: Driving Growth (01:48)

The world’s fastest growing companies rely on Vivantio to deliver exceptional service.

Customer Service Management

Don’t get left behind

The Vivantio platform goes beyond traditional ticketing or case management. As more demand is placed on service and support teams, you need to be ready to scale your service operations.

Why Service Optimization has Become a Leading Indicator of B2B Dominance

Leveraging breakthrough service to transform your B2B enterprise has become an essential competency—with measurable benefits across all aspects of your business. Businesses that adopt a customer-centric strategy and increase customer retention by just 5% can increase profits from 25-95%.

Customer Service Management

Accelerate Time to Value

Our powerful, yet simple and intuitive configuration keeps you and your team in control.

Customer Service Management

Improve the Customer Experience

Lean on best practice frameworks and service management capabilities to do more, with less.

How Self-Service Portals Improve The Customer Service Experience

67% of customers prefer to use self-help rather than relying on speaking with a company representative.

Learn how self-service portals play a key role in the customer service experience.

Customer Case Study

A rise in customer retention by just 5% can increase profits from 25-95%

We learned how we could take a cumbersome, highly bespoke portal and leverage Vivantio’s out-of‐the-box capabilities to really get up and running quickly.”

Brett Firth, Systems Team Leader, NG Bailey: Construction | Engineering | Services

Customer Service Management

Elevate Customer Service

Harness service optimization to deliver measurable business value for a future-ready business.

Turn Customers into Advocates

Leverage predictive analysis to optimize and route issues to agents so that can solve problems faster.

Use analytics to understand and map the customer journey for continued service improvement.

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Do More with Less

Reduce bottlenecks and and increase team productivity with workflow automation.

By automating repeatable processes like ticket routing, escalation, workforce load balancing, your team are freed from triage and can focus on doing what they do best, helping customers.

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Get a 360 degree view of your customer and operations

Unify all your customer applications from CRM to customer experience to finance.

By centralizing every customer touchpoint you have everything you need at your fingertips to offer a personalized, human-centered service.

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Our Customers Continue to Love Us!

Users love Vivantio on G2
Vivantio is a leader in HR Case Management on G2
Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Enterprise HR Case Management on G2
Vivantio is a leader in Enterprise Customer Self-Service on G2
Vivantio is a leader in Enterprise EMEA Customer Self-Service on G2
Vivantio is a leader in IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Enterprise IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2
Vivantio is a leader in United Kingdom IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Service Desk on G2

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.

Speak with a Pro

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.