The Vivantio Platform
Reduce IT operational costs, meet performance goals,
and provide customer service excellence
A LEADER IN SERVICE MANAGEMENT SOFTWARE Vivantio provides an intuitive, flexible IT service management tool for the service team that demands more.
RATED BEST VALUE BY OUR USERS Our flexible licensing, volume discounts and the power and ease of codeless feature configuration make the Vivantio platform a cost-effective option. This is an enterprise-level tool without the exorbitant price tag.
UNLEASH YOUR TEAM’S FULL PRODUCTIVITY With Vivantio’s intuitive business rules engine, you can stop fire-fighting and boost efficiency through service automation.
ENHANCE YOUR SERVICE OPERATION WITH INTEGRATIONS The Vivantio platform leverages a full API to integrate with your team’s most important tools, unlocking a whole new level of service excellence.
“One of the Best Service Management
Tools Out There.”
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Explore Our Service Management Software Solutions
Vivantio enables you to build a robust IT Service Management system that fits your organization by enabling only the features you need. Our Pro and ITSM editions are both based on core ITIL principles and built on the same powerful platform that scales with your business.
With automation, reporting, customization, and self-service portals included, Vivantio Pro is ideal for small and mid-size service desk operations:
Build your own personalized solution with multiple configurable ticket areas.
Gain full control over user types and what they can do within the application using roles and process permissions.
Create tasks on the fly and build complex rules across multiple ticket types to automate processes and routing.
No matter the needs of separate departments within your company, Vivantio ITSM is built to meet the complex business needs of larger, multi-site organizations:
Collect valuable ticket life cycle data about why, when and how it closed with conditional custom forms and fields.
Create multiple branded self-service portals.
Enable service teams across multiple business units to harness the power of a single, consolidated service platform.