Vivantio Team
In this article, we'll journey through the world of ESM, using the case study of American Enterprise (now "Wellabe") to illustrate its impact on business operations.
Building on the foundation laid in the first two parts of this series, this segment focuses on the centerpiece of Automated Incident Response (IR) – the playbooks.
In this segment, we'll tackle the challenges of transitioning to automation, guide you through its seamless integration, and spotlight the unique capabilities of tools like Vivantio.
In the vast and ever-changing realm of cybersecurity, being proactive rather than reactive is crucial. As the magnitude and frequency of cyberattacks continue to soar, it’s evident that traditional, manual methods of incident response may not suffice.
In an increasingly digital and customer-centric business landscape, having an effective customer service channel strategy is no longer a luxury—it’s a necessity. In this article, we will explore the art of building a successful customer service channel strategy that caters to diverse customer preferences.
In today’s highly competitive business landscape, understanding your customers is not just beneficial—it’s critical for success. But how can businesses truly gauge the health of their customer relationships? The answer lies in leveraging data through customer health metrics.
In today’s dynamic and fast-paced B2B ecosystem, the integral role of customer service is more pronounced than ever. Beyond being a distinguishing factor, delivering superior customer service has emerged as a strategic business imperative.
Discover the benefits of ITIL4, the latest version of the ITIL framework for IT service management. Learn how it differs from previous versions and how it can help your company improve efficiency and reduce costs. Check out our latest blog post for statistics on ITIL adoption and success rates.
Incident management is a core function of any IT department, covering internal and external support ticket resolution. As such, it’s not surprising that many companies building out their IT department will likely implement an incident management ticketing system.
Service level agreements for customer service provide the the confidence in quality service that clients deserve. Learn what they are here.
ITSM enterprise architecture combines two essential business leadership concepts. Learn how to maximize both ITSM and enterprise architecture here.
ITSM analytics play a vital role in maintaining and improving a service management framework. Learn how to utilize them in this quick guide.
Customer self-service portals bring a variety of quality support tools and information to users on a single home page. Learn how to make one here.
The first step in developing a knowledge management system is picking the right partner. Learn what a KMS is used for, and how to choose one, here.
The first step in developing a knowledge management system is picking the right partner. Learn what a KMS is used for, and how to choose one, here.
