Welcome to the Vivantio Vibe Podcast. Host and Director of Digital Marketing for Vivantio Todd Carruth visits with industry experts Stephen Mann and Andy Walsh about the power of ITSM and ITIL to meet and exceed customer expectations.
When planning a service management strategy, many companies build in components of self service because it is a cost-effective, efficient way for your end users to get the help and service experience they need. Here are common facts and myths of self service.
At Vivantio, we develop, deliver and support service management software focused on improving your teams’ customer support levels because we believe that providing excellent customer service is the core of any organization, including ours.
When evaluating ITSM software tools, it's critical to understand what integrations are available so your service team can get the data it needs. Here are four types of 3rd party integration methods available and the pros and cons of each.
ITSM addresses the efficiency of your service desk and company. Using a service management tool helps leaders manage various aspects of service and benefit from an effective ITSM framework. Here's how.
Regardless of the service department, employees should be confident the right agent is handling their issue. A service catalog is used to educate an end-user on service delivery items such as service description, SLAs, and cost.
Whether it's improving processes used to manage tickets or arming the team with more effective service level management tools, experts agree there are major opportunities for organizations seeking to take their operations to the next level.