TRACK YOUR ASSETS ENTIRE LIFECYCLE

Move beyond the shortcomings of just tracking IT inventories. Track all items within your business and map their relationships to mitigate risk

TRACK THE FULL ASSET LIFECYCLE

Vivantio’s CMDB brings all your configuration information into one centralized location providing a complete view of your products, systems, software and assets

Asset Categorization

Categorize assets to distinguish physical items such as hardware and software from concepts such as products and services, then expand your view by storing contracts and licenses

Asset Hierarchy & Relationship

Create relationships between different configuration items to follow dependencies when determining impact to business both up and downstream

Attributes & Configuration

Make use of unlimited custom fields and record extended information relevant to each asset type

Audit Trail

Maintain a complete audit trail of changes made to assets over their lifetime

ASSESS BUSINESS IMPACT

What is at risk for a business or customer if a particular asset, service or product fails? Configuration relationships and impact maps give you insight and help minimize risk

Change Management

Assess changes to configuration items to understand potential product or service outages during the change process, and understand the impact of those changes to the business if they should fail

Availability Management

Understand the cost to the business when certain products or services are unavailable for a duration of time

Impact Map

Impact maps offer a graphical view of the relationships with configuration items. Easily see which servers your business services rely on, and which end users or customers will be affected

IMPACT MAP: Visualize the impact of service disruption

VIVANTIO VALUES SECURITY

Learn how industry-leading security measures look like

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SCHEDULE MAINTENANCE

With hundreds of assets, products and services within an organization, centralized maintenance plans ensure you stay on top of availability. Vivantio’s scheduler can integrate with the CMDB to keep you informed of upcoming maintenance or items going end of life

Hardware Maintenance

Keep on top of maintenance schedules with suppliers to make sure hardware stays under contract and warranty

License Management

Keep on top of your organization’s license needs and use to ensure you are adhering to licensing standards and avoid overspending

Recurring Tasks

Create recurring tasks for configuration items such as software patching and compliance auditing

Maintenance Testing

Create maintenance testing schedules for physical assets to make sure they continue to comply with health and safety standards

WHITE PAPER

BOOST YOUR SERVICE DESK WITH THESE NEW TICKET PRIORITIZATION STRATEGIES

Improve performance by up to 10% with this newly researched methodology

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INTEGRATE WITH KEY TOOLS

For simplifying the management of hardware and software within your organization, integrate with discovery tools and event management tools to maintain availability and have instant access to service outages

Just some of the tools we integrate with:

REQUEST A DEMO

Learn how you can elevate your service

REQUEST A DEMO

EXPLORE OTHER PRODUCTS

Complete the customer journey and drive even more value by making use of an extensive array of other products within your subscription

ITSM / ITIL

Learn how the ITSM and ITIL frameworks and principles can elevate your service offering

Why adopt ITSM/ ITIL?

KNOWLEDGE

Bring all your knowledge into a single platform to support your organization, team and customers

Using Articles in Self Service

INTEGRATION

Integrate with other core systems and take control of your entire service operation from one centralized hub

Integration Partners

REPORTING

Capture and compile the data you need, from real-time statistics to historic trends to custom reporting

Report on your Assets

LET’S CONNECT

We believe good customer service stems from making connections – human connections.

Once you’re ready to give our software a closer look, the next step is to speak with one of our solutions consultants.

During this conversation, you’ll learn:

  • If our IT software fits within your budget. Our pricing model is flexible, unique to the buyer and based on volume.

  • How it integrates with your current tools. Vivantio’s ITSM platform was built API-first.

  • Which platform is best for your business needs. Our solutions team can set you up with a demo or free trial.

Already using our products and need some assistance? Contact our technical support team.