5 Ways Vivantio Integrates with Your Most Important Systems

In this post:

  • Top tools that integrate directly with Vivantio
  • Main methods of integration
  • Important new integration currently in development

In our prior post on the topic of integration, Integration Options in The Vivantio Platform, we highlighted a few examples of the types of tool you might want to integrate with your ITSM toolset. We kept it pretty generic – but in this post, we’re now going to go a bit deeper and look at what specific services you can integration directly with The Vivantio Platform and what your options are to make it happen.

These options are divided into five distinct areas:

Vivantio Integration Services

The Vivantio ISC provides a growing number of modules to allow you to easily hook into other systems with easy GUI-based configuration options. At the time of publishing this post, some of the available options include:

Active Directory Integration

The Active Directory Integration module allows you to synchronize user information from Active Directory into your Contacts / Callers area within Vivantio – automatically allowing authorized users access to your Self Service Portal, and giving your technicians access to end user information (location, contact details, line manager information, etc) without having to ask for it.

SQL Server-based Asset Synchronization

If you’re using an Asset Discovery tool with an SQL Server back end, such as System Center Configuration Manager, you can automatically push that data up to Vivantio, giving your technicians up-to-date views on your hardware and software systems.

Scheduled Data Export

If you have business intelligence staff in-house, there’s a good chance they’re already using BI tools with which they’re familiar and would rather continue to use those than use the Vivantio Report Builder. If that’s the case, you can use the Scheduled Data Export facility to set up a daily download of your Vivantio ITSM data into a local SQL Server database, giving your BI team full access to your Vivantio data.

You can find more detail on the ISC in the Vivantio Wiki.

First Class Integrations

There are a few tools out there that are so popular among our customers that we integrate with them directly, providing easy setup and administration and a wide range of features. These include:

JIRA

Vivantio provides a comprehensive integration with JIRA out-of-the-box, allowing your technicians to create issues in JIRA directly from within Vivantio. We’ll be taking a deep dive into JIRA Integration in a future blog post. For now, you can find some more information in the Wiki.

View our recorded webinar on this very topic, “The New Vivantio Platform: Integration Using Webhooks, Web Methods and APIs”:

 

CentraStage (now AutoTask)

If you’re using CentraStage’s Asset Discovery tools, you can connect Vivantio to CentraStage to download Asset data, giving you visibility of all discovered Assets where you need it most: in the tools your front line support team is using every day. Again, you can find more information on this in the Wiki.

If there are other tools you’d like to see integrated with Vivantio, I’d love to hear from you – you can contact us using the form at the bottom of this page.

New and Notable:

We’re currently in the process of developing an integration with Microsoft Team Foundation Server for Work Item Tracking. If you’re interested in finding out what we’re doing with TFS, and would like to take part in user groups / beta testing, drop me an email and let me know!

Webhooks and Web Methods

Webhooks and Web Methods allow you to configure interactions with other applications without writing any code. With a few button clicks, you can set up outgoing HTTP notifications to be sent to other systems when Tickets are logged, or allow other systems to make simple HTTP requests into Vivantio to create and/or update Tickets.

We’ll be going into a lot more detail about Webhooks and Web Methods – and how you can combine them, along with Business Rules – in our next few Customer Center blog posts.

The Vivantio API

Vivantio is built “API first”: we’ve got an extensive API you can use to query, update and create data, allowing you to build rich integrations with your other software systems, whether they’re in-house or off-the-shelf. Consumable from any modern programming language with simple JSON or XML requests, the Vivantio API provides a huge amount of flexibility.

You can check at our work-in-progress API documentation by clicking here – we’re working on this all the time, and in the near future we’re aiming to get a GitHub repo up with code samples. If there’s anything particular you want to see in either the documentation or the code samples, or you have any other feedback, let us know.

Bespoke Development

While it’s not strictly related, it’s worth mentioning that if your needs aren’t met by any of our standard integration technologies – or you don’t have the time or in-house resources to take advantage of them – we’re always happy to investigate Bespoke Development.

If you’ve got a critical in-house tool you need plugged in to Vivantio, or if our standard integrations don’t quite tick the box for your scenario, then let us know. We can arrange for a member of our professional services or product and development teams to get in contact with you to discuss your requirements in more detail and work out a solution for you.

Questions or Feedback?

Send a message to our support team to maximize your success using the Vivantio Platform.

2016-12-19T09:18:01+00:00

About the Author:

Andrew joined the Vivantio development team in 2008, working from the Vivantio Head Office near Bristol in the UK, coming from a background in ecommerce web/application development, with an earlier history of first and second line technical support/customer services. Now, Andrew's based in the Boston, MA office, driving expansion of the software teams and the development of our latest product, Vivantio ITSM.
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