Video: Delegate a Ticket’s Tasks to Other Vivantio Users

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Are you responsible for managing a ticket through its process? Do you delegate tasks to be completed in your department or team? The owner of a ticket in Vivantio can assign tasks to other users without forfeiting ownership of the ticket. View this video to see how

Video: Boost Customer Experience with Vivantio’s Self Service Portal

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The self service portal plays a key role in the customer service experience. It's your shop window: it represents your professionalism, branding and competence in dealing with your customers' queries and issues. Watch this video to see how easy it is to customize your own self service portal.

Webinar Recording: Control the look and feel of your self-service portal

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Just as your corporate website represents your organization’s professionalism and branding, the aesthetic appeal of your service management portal is an important visual representation of your competence in dealing with your customer’s queries and issues. Watch this recorded webinar to find out how to take control of the look and feel of your self-service portal.