Do you value your end-users' feedback on your products or services? Are you responsible for management feedback and innovative new ideas?
Watch this video to see how your can use Vivantio's to custom build and send surveys to your users.
Are you responsible for managing a ticket through its process? Do you delegate tasks to be completed in your department or team?
The owner of a ticket in Vivantio can assign tasks to other users without forfeiting ownership of the ticket. View this video to see how
Are you working to service level agreements? Are you responsible for making sure SLAs are met by your department?
Watch this video to learn how to automatically highlight tickets that are about to breach.
The self service portal plays a key role in the customer service experience. It's your shop window: it represents your professionalism, branding and competence in dealing with your customers' queries and issues.
Watch this video to see how easy it is to customize your own self service portal.
The Vivantio Platform combines best-of-breed service management features with the power of choice.
Watch this recorded webinar for a high-level overview and see how the Platform’s building blocks empower you to bring your ideal service strategy to life.
Just as your corporate website represents your organization’s professionalism and branding, the aesthetic appeal of your service management portal is an important visual representation of your competence in dealing with your customer’s queries and issues.
Watch this recorded webinar to find out how to take control of the look and feel of your self-service portal.
Custom forms are a great way to gather more pertinent info in much greater detail on any service management submission, but only if you can include the fields you need and deploy forms where and how you need to. Watch and learn how The Vivantio Platform helps you make it happen.