Vivantio’s Mission

We strive to provide a service management solution that is competitively priced, flexible and scalable, so you can improve service while reducing costs and know that your unique service vision will be supported into the future.

Our Culture

AWESOME PRODUCT

Muralidhar Velampalli
Support Engineer at Portal
“I have been working as service desk analyst for a long time, during this time I have worked with so many Ticketing tools like Maximo, Triole, Service-Now and CA etc.. but Vivantio is the best ticketing tool ever I worked on. I love to continue woring on Vivantio.”

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VERSATILE AND ROBUST TICKET MANAGEMENT SYSTEM

David Carey
Service Desk Analyst at Corporate Project Solutions (CPS)
Its ability to host multiple reports based off the tickets you have logged, and everything being easily accessible without any unnecessary clutter. It also includes a wide variety of fields per ticket that allows a wide variety of information per ticket to be recorded and filtered by. The email notifications for SLA breaches are extremely helpful on top of all this as the system gives you a chance to prevent the breach, and keep your SLA’s with your clients in tract.

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SUPERB TICKET MANAGEMENT TOOL

Muneer Ahmed
Technical Support Analyst
“I have been using Vivantio for a very long time, even the old version was quite efficient with process handling, however the new version has its magnificently enhanced features such as colour scheme to distinguish between different types and stages of a ticket, promotion of ticket to a project or change. Auto closure and raising of tickets which is synced with monitoring alarms. Vivantio has also proved to be very user friendly, for example we can create custom categories and sub-categories, creating self desired tabs and advanced features.”

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EXCELLENT SYSTEM

David Lean
PMO Analyst
“Ability to fully customize the system. We have several settings and fields customized to our needs”

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Our Offices

NORTH AMERICA

+1 800 676 3185

One Gateway Center, Suite 607
300 Washington Street
Newton, MA 02458

UNITED KINGDOM

+44 (0) 1934 424 840

25-31 Boulevard
Weston-super-Mare
BS23 1NX

Our People

GREG RICHCEO
Greg Rich co-founded Vivantio in 2003 and oversees operations for the company.

Greg and fellow co-founder Russell Wiltshire saw a gap in the service management market for affordable, web-based solutions that offered customers a real choice without a long-term commitment and helped found Vivantio on the idea that great products and customer service attracts great customers.

In his more than 25 year career in customer services, Greg has developed a true understanding of what it takes to build a successful company that puts a strong focus on the customer.

Outside of work, Greg enjoys spending time with his family, photography and playing the guitar.

ANDY WALSHCTO
Andy Walsh has been with Vivantio since 2005 and serves as our Technical Director, overseeing all of Vivantio’s technical teams, the SaaS Platform and UK Operations.

Prior to joining Vivantio, Andy served in software development and as a project manager at an international, multi-disciplinary engineering consultancy and a global marketing agency and as a data analyst and software developer at a media and financial information company.

Andy earned an MSc in Networking Technologies Management at Sheffield Hallam University and a BA (Hons) in Business Economics at Wolverhampton University.

In his free time, Andy spends time with his family and partakes in running and cycling. Fun fact: he once cycled from John O’Groats to Lands End, all the way from the north of the UK to the south.

ANDREW STEVENSVP Technology
Andrew Stevens joined Vivantio in 2008 and oversees strategic product direction, product evangelism and the entire software development lifecycle.

Prior to working at Vivantio, Andrew cut his teeth with full lifecycle software development in e-commerce.

Andrew earned a BSc in Computing from Open University in the UK and recently commenced pursuit of an MSc in Technology Management with the Open University.

When he’s not working to optimize and improve The Vivantio Platform, Andrew can be found enjoying science, technology and travel.

HELEN HEYNSSENIOR TECHNICAL CONSULTANT
Helen Heyns joined Vivantio in 2013 and serves as the company’s Senior Technical Consultant, lending her expertise of the Vivantio Platform to helping potential new customers build their own ideal service systems and existing customers maximize their return-on-investment.

Helen has a background in Soft Skills Training and Field Marketing, plus a further six years’ experience in IT training with various software packages.

Helen is a previous winner of Brand Performer of the Year at a national awards ceremony in London. She now works out of our US office in the Boston area.

Outside of work, Helen enjoys riding her motorbike, keeping fit and travel.

NATE LIPKAMarketing Manager
Nate Lipka joined the Vivantio team in 2014. He oversees all marketing, branding and company outreach for the company.

Nate has a background in journalism, having served as an editor and staff writer for various newspapers, magazines and digital media outlets before shifting to copywriting and marketing management in the software industry.

Nate holds a BA in journalism from Arizona State University.

Nate’s hobbies include art history, vegan cooking and playing pick-up soccer in Boston.