Customer Service Management

  • Crafting a successful organizational transformation starts with a solid change management plan. This guide outlines the steps to seamlessly integrate ITSM, ensuring your change strategy aligns with both IT services and business goals. Dive into the core of effective change management to confidently lead your organization through its evolution.

    13 min|Blog|
  • Exploring the essence of Customer Experience (CX) and its significance for businesses, this post delves into how addressing customer journey pain points and optimizing interactions across all touchpoints can dramatically improve customer satisfaction, loyalty, and overall business success. Through strategies for enhancing customer interactions and leveraging digital platforms, businesses can create memorable experiences that drive growth and foster long-term customer relationships.

    11 min|Blog|
  • Discover the transformative power of B2B Customer Journey Mapping to boost your business success. Learn how identifying and optimizing every touchpoint can significantly enhance customer satisfaction and loyalty, leading to unparalleled retention rates. Dive into our insights on Customer Experience, Service Management, and Optimization Best Practices for a competitive edge.

    12 min|Blog|
  • Boost your ITSM efficiency with a skilled Incident Management Team. By swiftly handling incidents, prioritizing critical issues, and applying best practices, they minimize downtime and maximize productivity, ensuring your business operations remain uninterrupted.

    4 min|Blog|
  • In 'Service Desk SOS,' explore effective strategies for meeting growing service expectations and preventing burnout in an era of technical talent scarcity. Discover actionable insights and tools to maintain high service standards while safeguarding your team's well-being. Join us to navigate this challenging landscape and transform your service desk into a resilient, high-performing unit.

    1 min|Webinars|
  • In today's digital landscape, omnichannel customer service is essential for businesses aiming to provide seamless and personalized support across various channels. By integrating platforms like phone, email, chat, and social media, companies can offer a consistent experience that enhances customer satisfaction and loyalty. Read on to get our take!

    17 min|Blog|
  • The rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT service management and asset monitoring. Read on to learn how a Vivantio and Lansweeper partnership helped!

  • In today’s highly competitive business landscape, understanding your customers is not just beneficial—it’s critical for success. But how can businesses truly gauge the health of their customer relationships? The answer lies in leveraging data through customer health metrics.

    11 min|Blog|
  • Discover the benefits of ITIL4, the latest version of the ITIL framework for IT service management. Learn how it differs from previous versions and how it can help your company improve efficiency and reduce costs. Check out our latest blog post for statistics on ITIL adoption and success rates.

    5 min|Blog|
  • This is it! The tenth and final post of our ten-part series covering The Complete Guide to Customer Service Transformation, where we summarize and help illuminate a path to inspiring change and fostering widespread adoption of your vision for B2B service excellence.

    3 min|Blog|