The B2B helpdesk is made up of a core team inside a company’s IT apparatus that assists with issues that [...]
Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams.
Improve your customer service management process and maximize the quality of your operations.
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Smart industries are learning that lessons from the IT world can provide a ready-made blueprint for improving their customer service capabilities.
One of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio's ITSM software helps the organization follow ITIL standards and streamline their business processes.
Explore how a growing mutual insurance provider increases efficiency using Vivantio's flexible and easy-to-use ITSM software across multiple service teams including HR, Facilities, Marketing and Legal.
Discover how one of UK's largest housing associations improved service across their entire organisation while keeping up with the Group’s expansion using Vivantio ITSM software.
Find out how Vivantio's service management software tool improved ticket resolution time and increased service levels for the UK's largest professional services company.
Learn how an oilfield support services leader implemented ITIL processes and built out a sophisticated service management system across global service teams with Vivantio ITSM.
Read how one of the largest auto retailer and finance companies utilizes Vivantio’s ITSM software to meet the demands of an increasing incident workload across multiple internal departments.
Explore how one of the leading insurance companies in the Luxembourg market worked with Vivantio to experience a smooth ERP migration, a record-fast ITSM software implementation and a more collaborative way of working that resolves service issues more quickly and effectively.
Learn how one of the largest privately held staffing companies in the world experienced dramatic operational savings and a 70% reduction in service calls utilizing Vivantio’s service management solution.
After a group of financial companies specialising in residential mortgage loans began a procurement process for a service desk solution, Vivantio quickly became a contender based on ease of use, cost, installation time and learning curve for users. Since implementation, Vivantio Service Desk has changed the way Planet Financial Group does business.