CentraStage (now AutoTask)
If you’re using CentraStage’s Asset Discovery tools, you can connect Vivantio to CentraStage to download Asset data, giving you visibility of all discovered Assets where you need it most: in the tools your front line support team is using every day. Again, you can find more information on this in the Wiki.
If there are other tools you’d like to see integrated with Vivantio, I’d love to hear from you – you can contact us using the form at the bottom of this page.
New and Notable:
We’re currently in the process of developing an integration with Microsoft Team Foundation Server for Work Item Tracking. If you’re interested in finding out what we’re doing with TFS, and would like to take part in user groups / beta testing, drop me an email and let me know!
Webhooks and Web Methods
Webhooks and Web Methods allow you to configure interactions with other applications without writing any code. With a few button clicks, you can set up outgoing HTTP notifications to be sent to other systems when Tickets are logged, or allow other systems to make simple HTTP requests into Vivantio to create and/or update Tickets.
We’ll be going into a lot more detail about Webhooks and Web Methods – and how you can combine them, along with Business Rules – in our next few Customer Center blog posts.
The Vivantio API
Vivantio is built “API first”: we’ve got an extensive API you can use to query, update and create data, allowing you to build rich integrations with your other software systems, whether they’re in-house or off-the-shelf. Consumable from any modern programming language with simple JSON or XML requests, the Vivantio API provides a huge amount of flexibility.
You can check at our work-in-progress API documentation by clicking here – we’re working on this all the time, and in the near future we’re aiming to get a GitHub repo up with code samples. If there’s anything particular you want to see in either the documentation or the code samples, or you have any other feedback, let us know.
While it’s not strictly related, it’s worth mentioning that if your needs aren’t met by any of our standard integration technologies – or you don’t have the time or in-house resources to take advantage of them – we’re always happy to investigate Bespoke Development.
If you’ve got a critical in-house tool you need plugged in to Vivantio, or if our standard integrations don’t quite tick the box for your scenario, then let us know. We can arrange for a member of our professional services or product and development teams to get in contact with you to discuss your requirements in more detail and work out a solution for you.