Vivantio’s philosophy is simple: Cover your core ITIL principles, then go above and beyond to provide the best customer experience possible.
The Vivantio Platform allows you to focus in on the tools that make sense for your organization’s service model: from incident, problem and change requests to service requests and client, knowledge and asset management.
Mix and match the features of the Vivantio Platform to build your organization’s ideal service environment.
Utilize Vivantio’s intuitive business rules engine to capture data, track important service milestones and trigger meaningful action. Contact customers, send internal reminders and generate insightful reports automatically.
Stop fire-fighting, boost efficiency and unleash your team’s full productivity.
Prioritize your work and map each step in your unique service process by automating workflow to handle each ticket.
Alert key team members or even carry out automated processes based on your unique scheduling needs.
Assign new tickets to the correct teams or individuals automatically, based on your chosen conditions.
Send out automated alerts when tickets are about to breach or have breached their SLAs.