The Vivantio Platform – For your Complete Service Management Vision

True Service Flexibility

Utilize Vivantio’s ‘building blocks’ approach and construct a solution that fits your unique business needs.Learn More
Manage all your customer and client contracts and interactions. Create tailored self service solutions.Learn More
Organize company knowledge, tips and how-to solutions for end-users and agents.Learn More
Manage and track all your company assets throughout the entire lifecycle.Learn More

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The Vivantio Platform Numbers Speak For Themselves

No Lipstick on this Pig! Vivantio have been delivering a true multi-tenant SaaS infrastructure for over 10 years.

0.95%
Platform Uptime in past 12 Months
0
Tickets Logged Per Month
0
Emails sent this month
0
Open Tickets Being Worked On

Latest News

903, 2015

Forget Software Assumptions: Service Area Flexibility is Key

If there’s one thing we’re not going to do in this blog post, it’s tell you how your company’s service management strategy should be organized. In fact, we’re going to admit boldly, without hesitation: you are the best customer service expert around and you should make that call. What we are going to show you, however, is how your expertise can live in harmony with service management software by establishing separate, customized system areas with only the features you actually need.

2502, 2015

New Custom Fields Bid Farewell to Form Limitations

Custom forms are a great way to gather more pertinent info in much greater detail on any submission, but only if you can include the fields you need and deploy forms where and how you need to.

1202, 2015

Best Practices for Ticket Categorization

After decades of experience in the service management industry, and having worked with enterprise giants like Toshiba and Porsche, we’ve seen countless ticket categorization structures in practice. We’ve also seen first hand what works, what doesn’t work and why. As you well know, the ITIL framework does address best practices for ticket categorization, however, ITIL doesn’t highlight the elements that are crucial to getting it right.

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Featured Success Story

Drivetime

Hampered by a restrictive, outdated IT Incident Management solution, DriveTime’s IT team needed a new software solution that could grow with the company, manage an increasing incident workload and extend to support the unique business needs of other internal departments.

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