Vivantio: Flexible, Reliable, Trusted Service Management Software

Vivantio is award-winning service management software that helps you organize and automate your service desk or ITSM operation. Vivantio leads a new generation of service management solutions which are more flexible and extensive than ever, and offer a more satisfying user experience.

More than an application, Vivantio is a powerful platform that provides a sound foundation for your complete service management vision, not just in IT but throughout your organization and any service environment.

Service Throughout The Organization

Vivantio ITSM is an advance Service Management solution for the entire enterprise.
Vivantio Pro is a fully featured ITIL-compliant service management solution.
Vivantio Service Desk enables you to quickly take control of your help desk.

Vivantio Features

  • Service Level Management
  • ITIL Compliant
  • Process and Service Designer
  • Graphical Workflow
  • Business Rules Engine
  • Interactive Reporting

Service Management Software Features: All As Standard

Vivantio is designed from the ground up with ITIL best practice in mind with Incident Management, Problem Management, Change Management, Service Requests, Service Asset and Configuration (CMDB) all available straight out of the box. Read More...



Publish great looking searchable self-help articles and let your customers submit and track their own tickets with the Vivantio Self Service feature.


Knowledge Base

Manage and maintain all of your hardware and software assets. Associate help desk tickets with troubling assets to streamline business decisions. Find out more...


Asset Management

Manage and maintain all of your hardware and software assets. Associate help desk tickets with troubling assets to streamline business decisions. More about asset management...


Easy Configuration

Point-and-Click configuration ensures admins can configure your service desk software deployment straight out-of-the-box.

Flexible. Reliable. Trusted.


Customer call volumes dropped by 70% through enquiry automation & notification.

Neil Davies, Service Delivery Manager, Allegis Group

Vivantio Solutions

Available SaaS or On-Premise

Service Desk

The first step to streamlining
your help desk
  • Flexible Software
  • Ticket History
  • Self Service Builder
  • Customer Self Help
  • Email to Ticket
  • Reports and Dashboards

Focus on Automation and Organization
  • Automate and Organize
  • Routing and Escalation
  • Asset Discover Integration
  • ITIL compatible
  • Custom report designer
  • Advanced Features

Advanced Service Management Solution for the Entire Enterprise.
  • Flexible Enterprise Software
  • Roles & Permissions
  • Business Rules Engine
  • Analytics and scorecards
  • SaaS and On-Premise
  • Reliable, Flexible, Trusted

News & Updates

The latest & greatest from Vivantio

A New Approach to Ticket Prioritization.

New, innovative methods of prioritizing tickets for improved effectiveness with no additional effort.

ITSM Case Studies, Brochures and Insight

Browse our free resources to discover the latest insight into the ITSM market.